Mobile Device / M365 Support Analyst – Intune & MDM
Location: Burnaby, BC
Work Arrangement: Hybrid – 2 days onsite
Contract: Initial 6 months, with strong possibility of extension
Start Date: September 2026
We are seeking a Mobile Device / M365 Support Analyst for a contract opportunity in Burnaby, BC. This role is ideal for someone with strong hands-on experience supporting enterprise mobile devices, Microsoft 365, SharePoint, and endpoint management technologies.
Key Responsibilities
- Configure, support, and troubleshoot Android and Apple iOS/iPadOS devices and tablets .
- Diagnose mobile device hardware, software, connectivity, and application issues.
- Support Microsoft 365 applications and services in an enterprise environment.
- Provide SharePoint support, including document management, permissions, collaboration features, and end-user assistance.
- Support endpoint and mobile device management activities.
- Assist with requirements gathering, documentation, testing, and stakeholder coordination.
- Work with internal teams and vendors to resolve technical issues and support project deliverables.
- Maintain technical and process documentation.
Must-Have Qualifications
- 5+ years of relevant enterprise IT support, systems support, or business analysis experience.
- Robust hands-on experience with Android and Apple iOS/iPadOS devices .
- Experience supporting Microsoft 365 .
- Experience with Microsoft SharePoint .
- Strong troubleshooting and end-user support skills.
- Excellent communication and stakeholder coordination skills.
Nice to Have
- Microsoft Intune
- MDM / MAM
- Microsoft Entra ID / Azure Active Directory
- Conditional Access and mobile security
- ServiceNow
- ITIL experience or certification
- Experience in a large enterprise, public sector, or utilities environment
Candidates should be comfortable working onsite in Burnaby two days per week and providing their own laptop/equipment for the engagement.