As a Member Communications Consultant (MCC), you will partner with large national clients to enhance the member experience and drive engagement in group retirement plans. Your focus will be on delivering impactful education strategies and communications that improve plan participation and support client objectives.

Position Responsibilities:

- Serve as the primary point of contact for the member experience, ensuring smooth onboarding, enrollment, and ongoing engagement.
- Build solid sponsor relationships by understanding client objectives and aligning education strategies to meet those goals.
- Participate in regular client meetings to review member behavior, share insights, and recommend actionable improvements.
- Support client projects, including plan changes and transitions, ensuring clear communication and minimal disruption.
- Participate in large-case RFPs and shortlist presentations to help retain and grow business.

Education Strategy & Communications

- Design comprehensive education strategies and annual calendars tailored to member demographics and behavior.
- Analyze member engagement data against benchmarks to identify gaps and opportunities for improvement.
- Develop custom communication materials that simplify complex retirement concepts and drive participation.
- Leverage multichannel tools (email, digital platforms, webinars) to maximize reach and engagement.
- Ensure all communications include clear calls-to-action and measurable outcomes.

Project Management & Reporting

- Create detailed action plans and work-back schedules for all communication initiatives.
- Coordinate with internal teams to ensure resources are available and timelines are met.
- Provide regular progress updates to clients and internal stakeholders, highlighting critical tasks and risks.
- Track success metrics for education and communication programs, report results, and adjust strategies to optimize impact.

Required Qualifications:

- Strong relationship management and communication skills, including active listening and the ability to build trust.
- Confidence in presenting in formal settings (shortlists, pension committees).




- Proven project management experience with the ability to meet tight deadlines and pivot quickly.
- Knowledge of group retirement products; RPA designation or willingness to obtain.
- A resourceful, solution-oriented mindset with strong analytical skills.
- Tech-savvy approach and familiarity with multichannel communication tools and digital platforms.
- Bilingualism: English-French is required.

When you join our team:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、“あなたの未来に、わかりやすさを”を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/ lご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、[email protected]までご連絡をお願いします。

Referenced Salary Location

Montreal, Quebec

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between

$71,475.00 CAD - $119,125.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

- Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
- We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
- Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
- If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

📌 National Education Consultant (Montreal)
🏢 Manulife Financial
📍 Montreal