ABOUT SILVER VALLEY FIRE PROTECTION

Silver Valley Fire Protection Ltd. is a locally owned and operated fire-protection company based in Maple Ridge, BC. We provide inspection, service, repair and installation services throughout Metro Vancouver and the Sea-to-Sky region.

We are seeking a dependable and organized Part-Time Office Administrator to support our scheduling, customer communication, report processing and general administrative operations.

This is a work-from-home position. Preference will be given to applicants who live in Maple Ridge or the immediate surrounding area.

SCHEDULE AND COMPENSATION

- $21.00–$25.00 per hour, depending on relevant experience.
- Approximately 15–20 hours per week, Monday to Friday.
- The anticipated regular schedule is approximately 8:00 a.m. to 12:00 p.m.
- Applicants must have general weekday availability between 8:00 a.m. and 4:30 p.m.
- Scheduled start and finish times may be adjusted within these hours based on company and coverage needs.
- Occasional additional weekday hours may be required to cover planned vacations or unexpected absences. Advance notice will be provided whenever possible.
- The employee must remain available and responsive throughout their scheduled working hours.
- Attendance at mandatory monthly team meetings is required.

RESPONSIBILITIES
- Schedule and reschedule inspections, service calls, repairs and multi-day projects.
- Confirm appointment dates, site contacts, access instructions and other required job information.
- Answer and return customer calls using company communication systems.
- Monitor and respond to customer and contractor emails professionally and promptly.
- Communicate scheduling changes and job information to field technicians and management.
- Process, organize and distribute inspection reports and service documentation.
- Review submitted documentation and follow up on missing or incomplete information.
- Track quote and estimate requests and follow up on outstanding items.




- Gather information required for management to prepare or revise estimates.
- Enter and update customer, site and job information accurately.
- Maintain organized electronic files, job notes and company records.
- Cross-train in related office functions and provide backup coverage for other office staff when required.
- Follow established company procedures and escalate matters requiring management approval.
- Protect confidential customer, employee and company information.

QUALIFICATIONS
- Previous administrative, scheduling or customer-service experience is preferred.
- Experience with a construction, trades or field-service company is a strong asset.
- Strong written and verbal communication skills.
- Excellent organization, accuracy and attention to detail.
- Comfortable managing several active jobs, emails and scheduling requests at the same time.
- Proficient with Microsoft Outlook, Word and basic Excel functions.
- Comfortable learning scheduling and field-service software.
- Able to work independently while communicating consistently with the office and field team.
- Skilled and calm when handling scheduling changes or customer concerns.
- Reliable internet access and a suitable private home workspace.
- Able to adjust scheduled working hours and provide occasional additional coverage when required.
- Must be legally entitled to work in Canada.

WHAT WE OFFER
- A work-from-home position with an anticipated regular weekday schedule.
- Training on company procedures, systems and expectations.
- Ongoing onboarding support and periodic training until fully independent.
- An opportunity to become an important part of a growing, locally owned company.

HOW TO APPLY Please apply through Indeed with your resume and a brief message outlining your current location, regular weekday availability, relevant administrative or scheduling experience and earliest available start date.

We appreciate all applications; however, only applicants selected for an interview will be contacted.

Pay: $21.00-$25.00 per hour

Work Location: Remote

📌 Part-Time Office Administrator (Maple Ridge)
🏢 Silver Valley Fire Protection
📍 Maple Ridge