Patient Booking & Front Desk Coordinator

Power Physiotherapy & Massage | Calgary, AB

Part time | Saturday & Sunday Required | Up to $20/hour

Power Physiotherapy & Massage is hiring a confident Patient Booking & Front Desk Coordinator for our Physiotherapy, Massage Therapy, Chiropractic, Acupuncture clinic in WestWinds NE Calgary (Above Chai Bar)

This role is mainly about patient communication, handling calls, and booking appointments, not simply sitting at reception.

We need someone who can speak confidently with patients, understand what they are looking for, explain available services clearly, answer questions, and help guide genuine inquiries toward an appointment.

What We Are Looking For

- Must be available Saturday and Sunday
- Strong spoken English, Punjabi and Hindi
- Clear, confident and professional phone communication
- Comfortable leading patient conversations
- Able to understand patient needs and guide them toward the appropriate service
- Strong follow-up and ability to convert genuine inquiries into booked appointments
- Familiarity with NE Calgary and its diverse community is strongly preferred
- Friendly, patient and respectful with people
- Reliable, punctual and organized
- Comfortable handling calls, walk-ins, scheduling, payments and front desk responsibilities

Medical office experience is helpful, but not required. We can teach EMR systems, direct billing and clinic procedures. What matters more is whether you can communicate well, build trust, take responsibility and confidently assist patients.

Experience in medical clinics, dental offices, pharmacies, insurance, travel, hospitality, banking, call centres, customer service, sales or appointment booking may all be relevant.

Main Responsibilities

- Answer and manage incoming patient calls
- Book, reschedule and confirm appointments
- Follow up on missed calls,



inquiries and cancellations
- Help patients understand which clinic service may be appropriate
- Welcome and assist patients at reception
- Process payments, receipts and basic billing
- Assist with direct billing and insurance submissions
- Maintain patient information and documentation
- Support rebooking and patient follow-up
- Help keep daily front desk operations organized and running smoothly

Compensation Up to $20/hour, based on relevant experience, communication skills, availability and demonstrated performance in previous roles.

Candidates who have worked in similar positions and can demonstrate a proven track record of handling calls, converting inquiries into appointments, retaining customers or producing measurable results will be considered more strongly.

Telephone Interview

Shortlisted applicants will first complete a telephone interview.

Since phone communication is a major part of this position, we will assess:

- Clarity and confidence
- Professionalism
- Listening and communication skills
- Ability to lead a patient conversation
- Spoken English, Punjabi and Hindi

Job Details Job Type: Part-time, Permanent

Location: Power Physiotherapy & Massage, Calgary, AB

Schedule: Saturday and Sunday required, with additional shifts possible

Pay: Up to $20/hour, based on experience and proven performance

How to Apply

Please send your resume and briefly mention:

- Your Saturday and Sunday availability
- Languages you speak
- Your previous phone or customer service experience
- Whether you have worked in NE Calgary
- Any experience with appointment booking, customer conversion, clinics, sales or patient service
- Any measurable results or achievements from your previous role

Pay: $15.00-$21.00 per hour

Benefits

- Company events
- Flexible schedule
- On-site parking

Work Location: In person

📌 Patient Booking & Front Desk Coordinator (Calgary)
🏢 Power Physiotherapy and Massage
📍 Calgary