Job Overview

Motion Crafters Physiotherapy & Wellness Clinic is a brand-new multidisciplinary clinic in Airdrie. We are looking for an experienced Front Desk Administrator to join our founding team and help establish smooth clinic operations from day one.

We are specifically seeking someone with previous physiotherapy clinic experience and strong hands-on experience with Jane App. You should already be comfortable with physiotherapy scheduling, patient flow, payments, direct billing and day-to-day clinic administration.

Responsibilities

- Welcome patients and provide a professional, friendly experience
- Answer calls, emails and patient inquiries
- Schedule, reschedule and confirm appointments using Jane App
- Manage practitioner calendars, cancellations and waitlists
- Complete patient intake and support rebooking
- Maintain patient profiles and clinic information in Jane
- Process payments, invoices and receipts
- Complete extended-health direct billing
- Assist with MVA, WCB and third-party billing
- Follow up on rejected claims or outstanding balances when required
- Support practitioners with administrative needs
- Assist with opening and closing procedures
- Monitor and restock clinic supplies
- Help maintain smooth clinic workflow and patient flow
- Maintain reception, treatment areas, staff areas and washroom cleanliness
- Clean and disinfect treatment tables, equipment and high-touch surfaces
- Manage clinic laundry, towels and linens ( To be shared with Physio Assistant once recruited)
- Empty garbage/recycling and ensure treatment spaces are ready for patients

Required Experience

- Previous front-desk or administrative experience in a physiotherapy clinic




- Strong working knowledge of Jane App
- Experience with physiotherapy scheduling and patient flow
- Experience with extended-health direct billing
- Solid communication and customer-service skills
- Excellent organization and attention to detail
- Comfortable multitasking in a busy clinic
- Reliable, professional and able to work independently

Experience with MVA and WCB billing is strongly preferred.

Why Join Motion Crafters?

- Brand-new multidisciplinary clinic
- Free on-site parking
- Professional and supportive environment
- Opportunity to join the clinic from the beginning
- Opportunity for increased responsibility as the clinic grows
- Work alongside Physiotherapists, Chiropractors, RMTs and other healthcare professionals

If you already understand how a physiotherapy clinic operates, are confident using Jane App and enjoy taking initiative, we would love to hear from you.

Please include your experience with physiotherapy clinics, Jane App, direct billing, MVA and WCB in your application.

Pay: $16.00-$20.00 per hour

Benefits

- On-site parking

Application question(s):
- How many years of front desk/administrative experience do you have in a physiotherapy clinic?
- How many years of hands-on experience do you have using Jane App?
- Are you comfortable completing extended-health direct billing?
- Do you have experience with MVA and/or WCB billing?
- Are you available to work full time in Airdrie?
- Are you able to reliably commute to our Airdrie clinic for all scheduled shifts?
- Are you comfortable assisting with routine clinic cleaning, laundry and treatment-area turnover as part of this position?

Work Location: In person

📌 Physiotherapy Clinic Front Desk Administrator – Jane Experience Required (Airdrie)
🏢 Motion Crafters Physiotherapy u0026 Wellness
📍 Airdrie