Type: Sub-contract This posting is for an incorporated contract engagement and is not an employment position.

Donna Cona

Inc. is currently seeking a Senior Business Consultant, for one of our key clients. Minimum ten (10) years of experience supporting business transformation, operating model implementation, process improvement, governance, or organizational change initiatives;

Experience facilitating workshops and working sessions with business stakeholders;

Experience leading process standardization initiatives across multiple teams or business units;

Experience within contact centre, service desk, workload/workforce management, or customer support operations;

Experience supporting operational readiness, transition planning, or post-implementation stabilization initiatives

- Leading workshops and working sessions related to process standardization, operating model implementation, governance, and future state operational readiness
- Leading development and refinement of future-state processes, governance structures, roles and responsibilities,



and operating procedures required to support operational transformation initiatives
- Guiding implementation and transition planning activities, including sequencing, operational readiness, adoption approaches, and realization of future-state operations
- Helping stakeholders work through differing perspectives and support practical, timely decisions throughout the engagement
- Developing presentations, decision materials, and executive-ready deliverables to support alignment and decision‑making
- Supporting proposal development, client pursuits, and solution shaping activities, including estimates, work plans, presentations, and proposal content
- Building and maintaining robust client relationships, identifying opportunities to expand engagements and support client objectives
- Mentoring and coaching junior consultants, business analysts, and project team members. *We don’t discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age or any other protected status.

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