Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges.
We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Position Purpose summary: The Program Support Worker at The Salvation Army is responsible for providing professional, compassionate, and respectful services to the clients of The Salvation Army Windsor Centre of Hope. The incumbent will be charged with ensuring that clients are served in a manner befitting Christian standards, attitudes, principles, and goals, with care and concern for the spirit, body, and mind of the individual.
Accountabilities
Client/Service Delivery
Participate in development and implementation of client case plan
Report to program Manager progress, changes and / or regression in the client’s status
Within the client’s existing environment encourage, where applicable, positive life-style alternatives: socialization, grooming and hygiene, external social opportunities, respect for dignity of themselves and others, support client ownership of own actions and problem solving
Help clients develop problem solving and coping skills
Hand out and ordering of medications, record medication on e-MAR system or manual record sheet, as per policy
Monitor basic medical care and follow-up documents, help residents book their appointments
Identify unhealthy and inappropriate behaviors i.e. substance abuse, etc. and consult program Manager
Plan and implement a meaningful weekly program held at WCOH
Crisis Intervention
Provide referrals or general information to community members
Register new residents and properly complete all the documents as required
Refer clients to the appropriate persons for counseling, administration, housing information and social services assistance
Building safety check, identifying any safety and security needs, nighttime bed check, and ensure building’s security and staff/residents safety
Clean and sanitize duties, working with residents and ensure their room clean
Assist dispensing PNA for client when required In emergency situation use stairs to evacuate clients in the building to outside safe place
Available for other WCOH duties as needed
Clerical/Data Entry
Communicate with outside agencies as required To perform computer data entries on the client service system, input monthly statistics, maintain accurate records of client stays To prepare correspondence and reports to direct Manager
Answer the telephone professionally, direct calls and take messages as required
Greet all visitors to the WCOH, directing them to the appropriate area
Accept mail and deliveries
Accept, receipt, and place in secure any monies received at Front Desk Office
Administrative To serve clients in a manner befitting Christian standards, attitudes, principles, and goals, with care and concern for the spirit, body, and mind of the individual
Ensure that fire safety and public health standard care is maintained
As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Manager
WORKING CONDITIONS
This is a unionized On-call (Casual) position.
Working environment is typically in the office and other areas in generally agreeable conditions.
The performance of the job requires the ability to lift/move 20 lbs., reach, bend, twist, stoop, and computer keyboarding, mapping and clean duties.
The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.
education and experience Qualifications: Education, Qualifications and Certifications
Minimum Secondary School Diploma A University degree, college diploma or certificate from a recognized institution with studies in counseling or related experience is asset.
Criminal Records Check with vulnerable sector screening, First Aid/CPR certificate, WHIMS certificate, and medical clearance are required.
Valid G2 or G drive license is a must. Must provide the driver’s abstract and meet Salvation Army Insurance Standards.
Non-Violent Crisis Intervention training is required.
Experience and Skilled Knowledge Requirements Minimum of 2 years of prior related experience
Computer skills in all aspects of Microsoft Office and client date management system required
Good oral, written and electronic communication skills
Good interpersonal skills, self-motivated and disciplined
Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities
Skills and Capabilities: Attention to detail, problem solving and analytical skills.
Solid sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
Excellent organizational skills, ability to follow detailed instruction.
Compensation: The target hiring range for this position is $20.44 to $20.59 with a maximum of $20.74.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email
[email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.
📌 Program Support Worker (Windsor)
🏢 The Salvation Army Canada and Bermuda Territory
📍 Windsor