- Discounts at IHG, Hilton & Marriott properties
- Home and Auto Insurance Discounts
- Employee Milestone Events
- Perkopolis - discount, reward and perks programs
- Educational Reimbursement
- Employee of the Quarter/Year
- CAA Corporate Discount
Job Overview
The Regional Director of Daily Operations is responsible for overseeing and optimizing the day-to-day operational performance of multiple hotel properties within the assigned region. This role ensures consistent execution of brand standards, service excellence, and operational efficiency across all locations. Working closely with General Managers and property teams, the position focuses on driving operational discipline, improving guest satisfaction, and maintaining seamless daily hotel operations.
Role & Responsibilities
- Lead and oversee daily operational activities across all properties within the assigned region to ensure consistency and efficiency.
- Ensure all hotels operate in alignment with brand standards, company policies, and established operating procedures.
- Establish and monitor daily performance benchmarks related to service quality, productivity, and operational execution.
- Conduct frequent on-site visits to assess guest experience, cleanliness standards, service delivery, and operational readiness.
- Provide direct support and guidance to General Managers and department leaders to resolve operational challenges in real time.
- Analyze operational reports, service metrics, and guest feedback to identify areas for improvement and implement corrective actions.
- Partner with General Managers to ensure proper staffing levels, scheduling efficiency, and effective departmental coordination.
- Monitor labor usage and operational expenses to improve efficiency while maintaining high service stand
📌 Regional Director of Daily Operations (Toronto)
🏢 Easton's Group of Hotels
📍 Toronto
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