Lead a dynamic sales team at Michaels in Pembroke, ON, ensuring a top-tier customer experience through effective coaching and operational oversight. Drive sales and engagement with a proven track record in retail management. As a Sales Manager at Michaels, you will guide a high-performing sales culture across the store, focusing on metrics, KPIs, and adherence to company standards.

Your leadership will empower a team dedicated to exemplary customer service, from facilitating seamless transactions to promoting loyalty programs. Your expertise helps achieve operational excellence while supporting the unique needs of the Knit & Sew Shop and custom framing services. Key Responsibilities:

- Lead daily operations, ensuring SOP compliance




- Coach team members in customer service excellence
- Oversee POS and Self-Checkout systems efficiently
- Manage store events, promotions, and Loyalty Rewards
- Train staff in operational best practices Requirements:
- Minimum 3 years of retail leadership experience
- Strong understanding of sales and service metrics
- Ability to lift and manage inventory effectively
- Excellent communication and team-building skills
- Commitment to enhancing customer satisfaction Utilize your leadership skills at Michaels to foster a creative and successful retail workplace in Pembroke.

📌 Sales Manager at Michaels in Pembroke (Northeastern Ontario)
🏢 The Michael's Companies
📍 Northeastern Ontario