We are a UAE-based startup, working remotely from all over the world. Our team is diversified and spread across 10+ different countries. We have the ambition to become a leading remote work enabler that simplifies the access to world class talents. We believe that anyone should be able to work anytime, anywhere. We are backed by world class regional & international investors: 212VC, BECO Capital, Wamda Capital, Khawarizmi VC, Wealth Well and Plug & Play.

Overview As we expand into the US market, we are looking for a passionate Senior Customer Success Manager to join our growing team and help us build lasting relationships with our US customers. As a Senior Customer Success Manager, you will play a critical role in ensuring our customers achieve their goals using RemotePass's platform. You will act as a strategic advisor and advocate for our customers, helping them maximize the value of our services.

With your expertise, you will foster strong partnerships and drive customer satisfaction, retention, and growth.

Responsibilities Seamless Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass

Strategic Relationship Management: Build and nurture strong connections with key stakeholders, acting as a trusted partner to help them achieve their goals

Customer Advocacy: Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues

Proactive Account Management: Monitor account health and engage customers to identify and implement opportunities for enhancement and growth

Insight-Driven Feedback:



Collect and analyze customer feedback to provide actionable insights that shape product development

Retention and Growth Leadership: Drive customer loyalty and uncover opportunities for upselling or cross-selling RemotePass services

Cross-department Collaboration: Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience while supporting growth and retention objectives

Value Optimization: Foster business growth and profitability by ensuring customers realize the full value of RemotePass's services Requirements 5+ years of experience in a Customer Success, Account Management, or related role — ideally within EOR, HR-Tech, Payroll, or Global Employment platforms

Proven experience owning the full client lifecycle (onboarding through renewal and expansion), not just a single stage of the customer journey

Exceptional interpersonal and communication skills

Proven ability to build strong customer relationships and drive customer satisfaction

Analytical mindset with the ability to gather insights from data to make informed decisions

Ability to manage multiple accounts and priorities in a fast-paced environment

Comfortable working US Eastern Time (EST) hours, regardless of your physical location

Experience in SaaS or HR/Payroll/Global Employment solutions is strongly preferred Benefits Be part of a fast-growing global company revolutionizing remote work management

Work in a collaborative and inclusive environment that values innovation and creativity

Opportunities for skilled growth and development

Competitive, uncapped variable compensation tied directly to the accounts you grow

📌 Senior Customer Success Manager (North America) (Canada)
🏢 RemotePass
📍 Canada