Drive IT service delivery and operational improvements at Connor, Clark & Lunn Financial Group in Toronto. This senior-level role demands robust communication skills and technical leadership. As the Senior Service Delivery Executive, you will lead the development of a high-performing service team while ensuring alignment between IT services and business needs.

Enhance service management practices and deliver continuous improvements based on stakeholder feedback and operational insights. Key Responsibilities:

- Implement best practices in service delivery
- Manage major incident resolution and communication
- Collaborate with IT and business stakeholders
- Oversee vendor contracts and performance metrics
- Analyze operational data for process improvements

Requirements:

- Bachelor’s degree in a relevant field
- 10+ years in IT service management
- At least 5 years of leadership experience
- Solid knowledge of ITIL processes
- Excellent communication and leadership skills

Be at the forefront of enhancing IT service quality and organizational effectiveness as a Senior IT Service Delivery Executive at Connor, Clark & Lunn Financial Group.

📌 Senior IT Service Delivery Executive (Toronto)
🏢 Connor, Clark u0026 Lunn Financial Group (CCu0026L)
📍 Toronto