POSITION: Supervisor of Housing and Homelessness Programs (Competition #2026-91)

LOCATION: Human Services

EMPLOYMENT STATUS: Permanent Full-Time

REPORTING TO: Manager of Housing and Homelessness

UNION AFFILIATION: Non-Union

WAGE RANGE: $58.31hr-$72.88/hr ($106,124.20-$132,641.60/annually)

HOURS OF WORK: 35/week

VACANCY REASON: Existing Vacancy

WHAT WE OFFER

Flexible Work Arrangements, including hybrid work

Comprehensive health and dental benefits plan effective immediately

OMERS defined benefit pension plan effective immediately

Competitive Vacation and Sick Leave policies

Professional development and tuition reimbursement opportunities POSITION SUMMARY:

Oversees and ensures the effective delivery of housing and homelessness programs and services within Oxford County. This role centers on developing and implementing various housing and homelessness services and programs, such as the housing waitlist, rent supplement program, housing subsidies, housing with related supports, and community housing. Additionally, the provision homelessness services and supports through the County’s By-Name list and coordinated access system.

As a part of an integrated work environment, the incumbent must have an understanding of all programs within Human Services. PRINCIPAL RESPONSIBILITIES:

Effectively monitor and supervise the administration and operation of community (social) housing, including the following tenant management activities:

Maximizing revenue through leasing, annual reviews, rent arrears collection and reporting, calculations, adjustments, and evictions, per policies, procedures, and prescribed timeframes.

Liaising with collection agencies as necessary to pursue former tenant account arrears.

Liaises with Finance regarding status on former tenant arrears and collection efforts.

Development and implementation of strategic tenant management practices, eviction prevention, and tenant support, including integration with internal resources and partners.

Development of tenant engagement strategies. Reports on tenant and community initiatives.

Investigation and resolution of tenancy matters with applicants, clients, tenants, landlords, and community agencies. Resolves escalated tenancy matters.

Represents Oxford

County in court/hearings, as required.

Works with private landlords on rental agreements, including service and use of space agreements. Meets with tenants, tenant groups, and community agencies to coordinate tenant services, as required.

Provides support to staff who aid tenants with the goal of stabilizing tenancies and maintaining housing.

Liaise with Facilities in relation to building maintenance, security, safety, contractual infractions, agreement compliance, and capital asset management of the County’s Housing portfolio.

Audits service standard levels, documentation, policies, procedures, and financials (e.g., tenant files, ledgers).

Effectively monitor and supervise administration of the Provincial mandated By-Name List and Coordinated Access System for those experiencing homelessness, to ensure effective delivery and compliance with regulatory requirements.

Effectively work with community partners throughout the County’s Coordinated Access System and Emergency Shelter System.





Effectively monitor and supervise the administration of housing and homelessness programs such as the county’s rent supplement program, Homelessness Prevention Program (HPP) and Canada Ontario Housing Benefit Program (COHB).

Oversee and monitor the housing waitlist, ensuring compliance with relevant legislation and local policies and liaises with community agencies on referrals, information on available services/supports.

Effectively monitor and supervise the administration of housing with supports programs.

Seek out opportunities to plan and work with different sectors and partners to provide efficient services and programs.

Participate in monthly expenditure reconciliation, in-year budgets and advises of potential expenditure fluctuations.

Participate in the development of annual budgets and business plans for the Human Services Department; prepare Council reports, briefing notes and correspondence, as required.

Contribute to policy development, business processes/procedures to ensure compliance with applicable federal/provincial legislation, Service Agreements, Regional policies, local by-laws, and standards.

Provide input on housing initiatives created through new funding, in collaboration with the Supervisor of Housing Projects.

Directly supervise unionized and non-unionized employees, including performance and attendance management, coaching, mentorship, and professional development, employee and/or labour relations.

Delivery of high-quality services to clients, applicants, and tenants.

Assist in the development, review and promotion of an integrated philosophy, objectives, policies, and procedures in compliance with various Acts for the delivery of Ontario Works, Community Housing, and Family & Children’s Services by working collaboratively with the leadership team.

Understand health and safety responsibilities, and ensure compliance with internal and external safety policies, procedures, and legislation, including the Occupational Health and Safety Act.

May be required to act as a back-up for the Manager of Housing and Homelessness in their absence.

Perform other duties as assigned.

Minimum

Qualifications

Post-secondary education in Social Sciences, Public Administration, or related discipline.

Minimum of 5 years relevant experience in the Social Services and/or Housing/Property Management field, with 1-year supervisory experience, preferably in a unionized environment. An equivalent combination of education and experience may be considered.

Demonstrated experience planning, organizing, and implementing Ministry-funded programs.

Knowledge of community housing and related legislation including the Housing Services Act, Residential Tenancies Act, Ontario Corporations and Cooperative Corporations Acts, Ontario Building & Fire Codes, Occupational Health and Safety Act, Human Resources/Labour Relations legislation.

Demonstrated knowledge of building maintenance and property management systems (Voyager and Rent Café).





Excellent communication, interpersonal, facilitation, and presentation skills with demonstrated proficiency in handling politically sensitive matters, diverse clientele, and internal and external stakeholders.

Strong analytical skills with a focus on interpreting legislation, policies/procedures and developing/implementing effective responses/solutions.

Knowledge of relevant legislation, statutes and regulations related to Ontario Works Act, Child Care, and Early Years Act in addition to general knowledge of legislation for other Human Services program areas.

Demonstrated ability to collaborate with internal and external partners to deliver programs, services, and outcomes.

Demonstrated ability to foster teamwork, lead and empower teams and guide effective project development, delivery, and evaluation.

Proven organizational skills with the ability to deal effectively with sensitive and confidential information.

Valid Ontario driver’s licence is required.

Vulnerable Sector Check is required. Resumes will only be accepted electronically via e-mail at: [email protected]

Please include the competition # and position title in the subject line of your email.

POSTING DATE: Wednesday, August 5, 2026

CLOSING DATE: Wednesday, August 19, 2026, by 4pm Oxford County is committed to fostering diversity, equity, and inclusion throughout the Corporation.

Oxford

County promotes representational and employment equity to represent and serve our communities well.

Oxford

County is an equal prospect employer and welcomes applications from all qualified individuals, including women, racialized persons, Indigenous people, persons with disabilities, and other equity-seeking groups. Studies have shown that women and minorities are less likely to apply for posted vacancies unless they meet every single qualification.

Oxford

County is dedicated to building a diverse and inclusive workplace and encourages you to apply If you’re excited about this role. You may be the right candidate even if your past experience doesn’t align perfectly with every qualification in the .

Oxford

County is committed to fostering an accessible and equitable recruitment process for all applicants. The County will attempt to provide reasonable accommodations to ensure the applicant’s full participation if requested. In accordance with the Municipal Freedom of Information and Protection of Privacy Act, resumes are only accepted in response to advertised vacancies and will be used for the purposes of determining eligibility for employment only.

We appreciate all resumes, but only those selected for interviews will be contacted. If you require any document in an accessible format, contact us via email, in person, by telephone, or in writing using the contact information above.

Oxford

County supports and encourages flexibility in work scheduling and location when possible, practical, and when it does not compromise our ability to deliver exceptional services to our citizens. Where the work permits, employees will have the choice of several flexible work arrangement options to promote work-life balance and greater flexibility for our employees. Please note, this position is eligible for our Flexible Work Arrangement program, including hybrid work.

📌 Supervisor of Housing and Homelessness Programs (Woodstock)
🏢 Oxford County
📍 Woodstock