Job Category : Customer Service
Requisition Number : ADMIN002217
Posted : August 6, 2026
Full-Time
On-site
LocationsShowing 1 location
Toronto, ON, CAN
DescriptionEmployment Type : Full-time Contract | Union
Salary range : $53,587.61 - $57,933.11
Division : Education
Reports To : Manager, Customer Experience
TVO Media Education Group ( TVO ) is devoted to inspiring learning that changes lives and enriches communities. We are an internationally recognized digital learning organization that strives to engage, inform and educate Ontarians of all ages.
We’re an agency of the Ontario Ministry of Education and a registered charity funded primarily by the Province of Ontario and supported by thousands of sponsors and donors. Through our brands, TVO Kids, TVO Today, TVO ILC and TVO Learn, we provide multi-platform educational programming;
ground-breaking original documentaries;
in-depth public affairscontent;
the largest online secondary school in Ontario;
and award‑winning digital-learning resources that support Ontario’s curriculum.
Who We AreWe’re an agency of the Ontario Ministry of Education and a registered charity funded primarily by the Province of Ontario and supported by thousands of sponsors and donors. Through our brands, TVO Kids, TVO Today, TVO ILC and TVO Learn, we provide multi-platform educational programming;
ground-breaking original documentaries;
in-depth public affairscontent;
the largest online secondary school in Ontario;
and award‑winning digital-learning resources that support Ontario’s curriculum.
The OpportunityTVO’s Independent Learning Centre (ILC) is the province of Ontario’s partner in distance education. We are the largest online high school in Ontario and provide students with the chance to earn their Ontario Secondary School Diploma and Ontario high school credits. The main goal of the TVO ILC Administrative Support Team is to ensure all learners receive exceptional customer service throughout their student journey.



Our team works within established Service Level Agreements (SLAs) at registration, enrollment and course completion in support of the academic success of all learners.
How you will make an impact
Provide front-line customer service to current and prospective students via phone and email regarding application, registration, enrollment, course completion, ILC policies and processes
Ensure follow-up and resolution of students’ cases per service level agreements
Process student registrations and enrollments, ensuring Ministry of Ontario and TVO ILC requirements are met
Maintain and update TVO ILC’s Student Information System, documenting in detail identified student concerns and solutions
Collaborate and liaise with the Academic and Guidance Support Teams to optimize student success and experience
Perform other duties as assigned
What you will bring to TVO
A Post-Secondary Diploma or Degree is required, preferably in Education
1 to 3 years of experience in a contact centre or customer service environment
High developed interpersonal skills with demonstrated experience providing exceptional customer service to diverse groups
Excellent judgement, problem-solving abilities, organizational and conflict resolution skills
Proven ability to work in a team environment
Accurate data entry skills with great attention to detail
Proven technological skills and experience working with customer relationship management software applications, MS Office Suite of applications, customer/student information systems and telephony platforms
Great degree of comfort working in a fast-paced environment
Highly developed oral and written English communication skills




Additional language skills are an asset, including but not limited to French, Chinese, Spanish, Hindi, Bengali, Punjabi, Arabic and Korean
Candidates must be available to work shifts between the hours of 9:00am to 7:00pm, Monday through Friday
TVO & YOUWe are a learning organization. Learning is at the core of everything we do. As part of this commitment, TVO invests in the learning goals of our employees and everyone at TVO commits to developing our own knowledge as well as elevating each other’s through peer‑to‑peer learning, workshops and lunch and learns. All employees have the option to join the Public Service Pension Plan right on day one and we offer an array of services through our Employee and Family Assistance Plan.
We would be thrilled to have you join us. We’re a tight‑knit community – whether you’re a recent graduate or further along in your career, you will get to meet, work with, and be supported by talented and diverse colleagues at all levels. Maybe you’ll even get to meet Polkaroo!
All employees have the option to join the Public Service Pension Plan right on day one.
We offer an array of services through our Employee and Family Assistance Plan.
Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process (e.G., including alternate formats of materials, accessible meeting rooms).
Please Note:We are hiring for an immediate vacancy on our team and expect to move forward with screening and interviewing candidates shortly after the posting closes.
The posted salary range reflects the target hiring range for the position. Final compensation will be determined based on a number of factors including qualifications, relevant experience, and internal equity.
TVO does not use artificial intelligence (AI) or automated decision‑making tools to screen, assess, or select candidates. All applications are reviewed by the hiring team.
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📌 Administrative Services Officer (Winnipeg)
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