Date limite pour présenter sa candidature: 08/27/2026 Adresse: 4100 Gordon Baker Road Groupe de famille d'emploi: Technologie Role Overview Leads a team responsible for the 24x7 operational support, monitoring, stability, and continuous improvement of mission-critical banking applications serving Commercial and Institutional clients.
Accountable for ensuring high availability, resilience, service reliability, and operational excellence across production environments while minimizing customer impact and business disruption. Provides leadership and oversight for production monitoring, incident response, problem management, root cause analysis, service restoration, risk mitigation, and support processes.
Collaborates with application development, infrastructure, security, vendors, and business stakeholders to maintain stable and secure banking services that meet established service level objectives and regulatory requirements. The application supports critical payment, cash management, file transmission, and client-facing business services where system outages or processing failures may have significant customer and business impact.
Key Accountabilities Production Operations & Service Stability Leads a high-performing Application Support team responsible for 24x7 production monitoring, operational support, and service restoration activities. Ensures the stability, availability, performance, scalability, resiliency, and recoverability of critical banking applications and supporting platforms.
Establishes and manages operational support processes, production readiness standards, monitoring strategies, and service-level commitments. Oversees daily production operations, scheduled processing activities, batch executions, file transmissions, and critical business processing windows.
Continuously evaluates application health, operational risks, support metrics, and service trends to drive proactive improvements. Incident Management & Service Restoration Leads Major Incident, Critical Incident, and Severity-1 event management activities.
Coordinates rapid response and recovery efforts involving support teams, infrastructure teams, vendors, and business stakeholders. Acts as an escalation point for complex production issues and customer-impacting events. Ensures timely communication, stakeholder updates, executive reporting, and customer impact assessments during incidents.
Drives post-incident reviews, root cause analysis (RCA), corrective actions, and preventative measures to reduce recurring incidents. Level 2 Application Support Provides leadership and oversight for Level 2 application investigation, troubleshooting, and issue resolution.
Guides teams in diagnosing application defects, integration failures, performance degradation, infrastructure-related issues, and operational incidents. Partners with Development and Engineering teams for Level 3 escalation and long-term remediation.
Ensures support teams maintain strong application knowledge and operational expertise across business processes, data flows, interfaces, and technologies. Problem Management & Continuous Improvement Leads problem management processes to identify recurring issues, operational risks, and systemic weaknesses.
Drives permanent fixes, automation opportunities, knowledge management, and operational efficiencies. Implements monitoring enhancements, alert optimization, self-healing capabilities, and support process improvements. Uses operational metrics and incident trends to improve service reliability and customer experience.
Change, Release & Production Readiness Governs production change implementation activities and ensures operational readiness before deployment. Reviews change requests, release plans, rollback strategies, and support requirements. Ensures all releases meet production support, resiliency, security, and business continuity standards.
Participates in go-live activities and provides leadership during high-risk production implementations. Vendor & Stakeholder Management Builds strong partnerships with business stakeholders, technology teams, infrastructure teams, security teams,



and external vendors.
Manages vendor relationships related to operational support, service management, escalations, compliance, and support agreements. Ensures vendors meet contractual obligations, response targets, and operational performance expectations. Provides operational reporting and service reviews to senior leadership and stakeholders.
Risk, Compliance & Resiliency Ensures adherence to operational risk controls, security policies, audit requirements, regulatory obligations, and technology standards. Leads Disaster Recovery testing, Business Continuity planning, operational resiliency exercises, and production recovery validation.
Identifies and mitigates operational risks before they impact business operations or customers. People Leadership Builds, develops, and leads a highly skilled Application Support organization. Establishes clear accountability for service quality, incident response, operational excellence, and customer focus.
Coaches employees, builds technical capabilities, supports career development, and recognizes strong performance. Creates a culture of ownership, continuous improvement, collaboration, and operational discipline. Fosters a culture aligned to BMO purpose, values, diversity, inclusion, and customer-centricity.
Enterprise Leadership Serves as a subject matter expert on production operations, incident management, operational resilience, and application support practices. Provides strategic guidance on support models, operational risk management, support transformation, and automation initiatives.
Applies expertise to resolve highly complex, ambiguous, and business-critical operational challenges. Broader accountabilities may be assigned as required. Risk Management Take measured risks while protecting the Bank by applying the Risk Management Framework in the execution of responsibilities, making risk-informed decisions that align with business objectives, regulatory requirements, customer commitments, and operational resilience expectations.

Qualifications Advanced Level Proficiency Production Support & Application Operations Incident Management & Major Incident Leadership Problem Management & Root Cause Analysis Service Availability & Reliability Engineering Application Monitoring & Alert Management IT Service Management (ITSM) Change & Release Management Disaster Recovery & Business Continuity Operational Risk Management Service Level Management Vendor Management Stakeholder Management Cloud Platforms & Infrastructure Operations Dev Ops & Production Operations Data Analysis & Operational Reporting Continuous Improvement & Process Optimization Leadership & Team Development Verbal and Written Communication Skills Analytical & Problem-Solving Skills Cross-Functional Collaboration Decision Making Under Pressure Managing Ambiguity & Complex Operational Events Intermediate Level Proficiency Cybersecurity & Information Security Controls Application Architecture & System Design API & Integration Technologies Automation & Scripting ITIL Processes & Service Management Frameworks Learning Agility Creative Thinking Change Leadership Experience Typically 7+ years of technology experience with significant experience in Production Support, Application Operations, Incident Management, or Service Reliability roles.

3+ years of leadership experience managing application support or production operations teams. Experience supporting business-critical applications in Banking, Payments, Financial Services, or other highly regulated industries. Experience managing major incidents, service restorations, escalations, disaster recovery testing, and production risk management.
Post-secondary degree in Computer Science, Information Technology, Engineering, or related field,



or an equivalent combination of education and experience. Seasoned technology professional with robust application support, operational leadership, and service management expertise.

Must have experience in: Production Support & Incident Management P1/P2 incident handling RCA and problem management SLA and operational risk management Application Architecture & Integration APIs, microservices, batch processing Middleware and upstream/downstream dependencies Cloud & Dev Ops AWS fundamentals CI/CD pipelines Open Shift/Kubernetes concepts Monitoring & Observability Dynatrace, Cloud Watch, Splunk Alerting, logging, performance monitoring Database & Troubleshooting SQL and data analysis End-to-end issue investigation Payments & File Transfer Technologies SFTP, AS2, FTPS, Connect: Direct PGP encryption and payment processing flow Salaire : $94,600.00 - $176,000.00 Type de rémunération: Salaire Ce qui précède représente la fourchette et le type de rémunération de BMO Groupe financier.

Les salaires varieront en fonction de facteurs comme l’emplacement, les compétences, l’expérience, les études et les qualifications pour le poste et pourront inclure une structure de commissions. Les salaires pour les postes à temps partiel seront calculés au prorata du nombre d’heures travaillées régulièrement.
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BMO offre également une assurance santé, le remboursement des frais de scolarité, une assurance accident et une assurance vie, ainsi que des régimes d’épargne-retraite. Pour en savoir plus sur nos avantages sociaux, consultez le site : https://jobs.bmo.com/ca/fr/R%C3%A9mun%C3%A9ration-globale À propos de nous À BMO, nous sommes animés par une raison d’être commune: Avoir le cran de faire une différence dans la vie, comme en affaires.
Cette raison d’être nous invite à entraîner des changements positifs et durables pour nos clients, nos collectivités et nos gens. En travaillant ensemble, en innovant et en repoussant les limites, nous transformons des vies et des entreprises et favorisons la croissance économique partout dans le monde.
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Nous vous offrirons les outils et les ressources dont vous avez besoin pour franchir de nouvelles étapes, car vous aidez nos clients à franchir les leurs. Au moyen de formation et de coaching approfondis ainsi que de soutien de la direction et d'occasions de réseautage, nous vous aiderons à acquérir une expérience enrichissante et à élargir votre groupe de compétences.
Pour en savoir plus, visitez-nous à l'adresse https://jobs.bmo.com/ca/fr. BMO s'engage à offrir un milieu de travail inclusif, équitable et accessible. Nous apprenons de nos différences et tirons notre force des gens et de leurs différents points de vue.
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📌 Application Support Manager (Toronto)
🏢 BMO Financial Group
📍 Toronto