Lead technical support projects at Tech Mahindra in Markham, ON. Oversee distributed teams providing support for .NET, Java, and mainframe technologies in a hybrid work setting.The Technical Support Project Manager will take charge of the AMS tower, ensuring service stability and adherence to SLAs. Candidates with over 12 years of experience in application support and technical project management are encouraged to apply. This role involves managing incidents, change processes, and stakeholder governance, all while driving continuous improvement.Key Responsibilities:Lead AMS delivery across multiple application support teamsManage incident and problem resolution for business continuityTrack SLAs, KPIs, and service availability metricsCoordinate support with onsite and offshore teamsDrive operational reporting and governance reviewsRequirements:10+ years in AMS or similar project management rolesExperience with multi-location support teamsStrong ITIL knowledge for service managementFamiliarity with various tech platforms like .NET and JavaExcellent stakeholder management and reporting skillsEnhance service delivery and improve efficiency in technical support at Tech Mahindra.#J-18808-Ljbffr

📌 Technical Project Manager In Markham
🏢 Tech Mahindra
📍 Markham