Join Alberta Blue Cross® as a Journey Management Specialist focusing on customer experience improvement. Collaborate with diverse teams to leverage insights for service enhancements.
This position invites an individual with 3-5 years of experience in customer journey management or human-centered design. You'll lead initiatives that integrate customer data and insights to facilitate impactful improvements across various channels. Your work will directly influence how customers perceive and interact with services.
Key Responsibilities:
• Maintain detailed customer journey maps and service blueprints
• Identify customer pain points and opportunities for improvement
• Facilitate cross-functional collaboration in workshops




• Analyze feedback and usage data for actionable insights
• Provide guidance on journey thinking and best practices
Requirements:
• Degree in a relevant field or equivalent experience
• 3-5 years in customer journey management or service design
• Excellent analytical and facilitation skills
• Proven experience in medium-to-large organizations
• Comfort with tools for journey mapping and insights
Apply your expertise in customer journey management and contribute to elevating service experiences at Alberta Blue Cross®.
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📌 Customer Journey & Insights Specialist (Edmonton)
🏢 Alberta Blue Cross
📍 Edmonton