Job SummaryWe are seeking a motivated Junior Network Technician to join our IT support team. This entry-level role provides an excellent opportunity to develop technical skills in computer networking, operating systems, and hardware troubleshooting. The ideal candidate will assist in maintaining network infrastructure, supporting end-users, and resolving technical issues across various platforms including Windows, macOS, and Linux. This position offers hands-on experience in a dynamic environment with potential for career growth within the IT department.DutiesProvide technical support and troubleshooting assistance for desktop and network issues using tools such as ServiceNow, Jira, and BMC RemedyAssist in configuring and maintaining VPN connections, firewalls, LANs, and other network componentsSupport end-users with operating systems including Windows, macOS, and Linux, ensuring optimal performanceTroubleshoot software problems related to Microsoft Office applications and other enterprise softwareHelp resolve hardware issues involving computers, peripherals,



and network devicesDocument incidents and resolutions accurately within help desk systemsCollaborate with senior technicians to implement system updates and security patchesMaintain knowledge of current technology trends and best practices in IT supportRequirementsBasic understanding of computer networking concepts such as LAN, VPN, firewalls, and operating systems (Windows, macOS, Linux)Familiarity with help desk ticketing systems like ServiceNow or BMC Remedy is a plusExperience with software troubleshooting and desktop support is preferredStrong communication skills to effectively assist end-users and document issues clearlyKnowledge of tools such as Jira for issue tracking is advantageousAbility to learn quickly and adapt to recent technologies in a fast-paced environmentCustomer service orientation with a proactive approach to problem-solvingRelevant certifications or coursework in IT support or networking are desirable but not requiredThis role is ideal for individuals passionate about technology and eager to grow their skills in a professional setting.Job Type: Full-timePay: $67,000.00 per yearBenefits:Dental careExtended health careOn-site parkingPaid time offWork Location: Remote

📌 Junior Network Support Technician - $67,000 A Year - Remote - No Experience Required (Montreal)
🏢 AlterAlliance Network Solutions
📍 Montreal