OverviewAt PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. We empower our people to be the architects of a smarter healthcare future and to leverage AI to create meaningful and lasting change. We invest in training and development to nurture innovation throughout the employee journey.Join us in redefining healthcare — so it doesn’t just survive, it thrives. For more information about PointClickCare, review the Life at PointClickCare content and connect with us on Glassdoor and LinkedIn.The RoleSenior Director of Product Management for Senior Livingis a foundational leadership role to build PointClickCare's presence in this market. This is not a maintenance role—it's an opportunity to define the product vision, hire and grow a team, and bring new solutions to market that help senior living communities thrive. You will work at the intersection of product strategy, market development, and execution, partnering with Engineering, Design, Sales, and Customer Success to deliver products that operators love and drive meaningful business results.The ProductThe Senior Living platform addresses critical operational and care delivery challenges facing operators today—including resident management, move-in workflows, billing, pharmacy integration, and care coordination. You will own the vision and roadmap for this portfolio, ensuring we deliver solutions that reduce administrative burden, improve care outcomes, and help communities operate more efficiently.Key Responsibilities:Own the Product Vision & RoadmapDefine and evangelize a compelling product vision for Senior Living that aligns with company strategy and market opportunityCreate and execute a multi-year roadmap, balancing near-term customer needs with long-term platform betsMake decisive prioritization tradeoffs using data, customer insights, and business judgmentDeeply Understand the MarketBecome the internal expert on senior living operators—their workflows, pain points, and business modelsMaintain a sharp understanding of the competitive landscape,



market trends, and regulatory environmentSpend meaningful time with customers (in-person and remote) to validate assumptions and uncover opportunitiesDrive Product Commercialization & GTMPartner with Sales, Marketing, and Customer Success to bring products to market effectivelyDefine value propositions, pricing frameworks, and go-to-market strategies for new productsSupport sales enablement and serve as a credible voice in customer conversationsBuild & Lead a High-Performing TeamHire, coach, and mentor product managers—fostering a culture of customer obsession and continuous improvementBe a hands-on leader: clarify priorities, remove roadblocks, and drive accountabilityPartner closely with Engineering, Design, and other cross-functional leaders to deliver resultsInfluence at the Executive LevelCommunicate product strategy, progress, and tradeoffs to senior leadership with clarity and confidenceChampion the Senior Living opportunity across the organization—building alignment and securing resourcesRepresent PointClickCare externally with customers, partners, and at industry eventsWhat We're Looking For: (Required)10+ years in Product Management, with experience in healthcare, SaaS, or senior living technology3+ years leading product managers, with a track record of hiring, developing, and retaining talentExperience building new products or entering new markets—not just optimizing existing onesStrong customer instincts with a demonstrable track record of delivering products users loveStrategic and tactical range—able to set vision AND roll up sleeves to get things doneExcellent communication skills—able to influence executives, rally teams, and represent the company externallyComfort with ambiguity—you create clarity, not wait for itWhat We're Looking For: (Preferred)Direct experience in Senior Living, Assisted Living, Independent Living, or Memory Care marketsFamiliarity with senior living operations: census management, billing, move-in workflows, care coordinationExperience with AI/ML product development or incorporating data-driven insights into productsBackground in regulated healthcare environments (HIPAA, state licensing, etc.)Solid understanding of Agile practices; familiarity with DesignThinking is a plusCompensation$213,000 - $237,000 a yearAt PointClickCare, base salary is one component of the total rewards package.



The CAD base salary range for this position is $213,000 - $237,000 plus bonus or commission, equity, and perks. The range reflects target new hire salaries across CAD locations. Individual compensation is determined by job-related skills, experience, and location. Recruiter can share more information about the total rewards package during the hiring process.Why PointClickCare· Market leader: #1 EHR platform for long-term and post-acute care in North America· Massive data advantage: Decades of real-world insights from millions of resident journeys· Mission-driven: Our technology helps caregivers deliver better outcomes for seniors· Growth stage: Senior Living is a strategic priority with executive sponsorship· Culture: Cooperative, customer-obsessed, and committed to continuous improvementBenefits & PerksBenefits starting from Day 1. Retirement Plan Matching. Flexible Paid Time Off. Wellness Support Programs and Resources. Parental & Caregiver Leaves. Fertility & Adoption Support. Continuous Development Support Program. Employee Assistance Program. Allyship and Inclusion Communities. Employee Recognition and more.It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment at pointclickcare dot com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. If you have questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team.PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.#J-18808-Ljbffr

📌 Sr. Director, Product Management - C$213,000 - C$237,000 A Year (Toronto)
🏢 PointClickCare
📍 Toronto