Job DescriptionCurrent work authorization for Canada is required for all openings.You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.Who We AreAt Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best – both personally and professionally.Business OverviewThe Intranet Experience Specialist is responsible for the Fidelity Canada intranet (inSite) in partnership with the Intranet Content Specialist. The Intranet Experience Specialist will gather continuous feedback on user experience from all stakeholders, develop and implement plans to improve the experience, respond to requests from all stakeholders and daily operational needs, and more. In addition, the Intranet Experience Specialist is expected to be a contributor to the broader Employee and Community Affairs and Corporate Affairs teams in executing internal communications projects.ResponsibilitiesHow You’ll Make an ImpactRepresent the inSite team in the firm’s inSite improvement project – work with stakeholders to outline deliverables, meet deadlines and implement planned improvements to inSite (Fidelity Canada intranet). Includes support for the Scrum Master and leadership at team meetings.On-time implementation of updatesProvide support for the Scrum Master at daily meetings and lead monthly sprint review meetingsCreation and management of backlog, road mapping future work in need of developmentWorking with software developers to represent the inSite Team’s requirements on new componentsPositive feedback from stakeholders and project partnersCoordinate all aspects of inSite daily coordination and posting of content across the site, including the management of page updates and new page requests; collaborate with team on the editorial calendar; manage the inSiteadmininbox; provide web design and layout support and guidance to the contributors with their content; oversee, interpret and share inSite analytics reports; train new publishers.Ensure inSite page requests are addressed and resolved according to established service levelsEnsure publishers are trained and content on inSite is up to date and accurateManage the inSite calendarSuccessful and timely completion of requests, including ad‑hoc and urgent requests that need rapid responseManage the inSite analyticsAct as key contact for inSite, including integration of systems, processes and technologies, documentation of job processes, emergency/backup procedures,



liaising with IS to facilitate any maintenance required, working with BCP, assessing and onboarding new technologies.Clear documentationOn-time implementation of maintenanceNew technologies assessed and onboardedPosting of internal Zoom meetings and webinars, including The Week Ahead, ERG Events, leadership team meetings, business update meetings, all‑company meetings and special events.Timely support to partnersPublishing replays on inSiteMaintenance and development of inSite’s visual appearance, including the creation of standard page templates, regular audits and refresh of site branding and creative design of new inSite pages.Achieve positive feedback from page ownersConsistent branding and aesthetic across inSiteManagement and development of inSite page templatesCollaboration with Intranet Content Specialist on content auditSupport Fidelity Canada Culture – work with internal partners to support the planning and execution of cultural events, projects and experiences. Examples include, but are not limited to, BBQ, Holiday Party, Family Day at Canada’s Wonderland, digital experiences and recent hire onboarding.Achieve positive feedbackTimely reportingCollection of photos and timely posting on inSiteEffective presentation to new hires on their first dayCreation of content to promote eventsWhat We Are Looking ForSkills and KnowledgeExceptional communication skillsAttention to detailProject management skillsAdvanced knowledge of and experience with digital technologies (e.G. Adobe Experience Manager)Relationship building skillsOrganizational skillsUnderstanding of user experience best practices, accessibility and analyticsWebsite developmentWebsite designGraphic designJob Related ExperienceMinimum requirement 3+ years as a must have with experience with internet/intranet productionEducationMinimum requirement University degree or equivalent work experienceMust have Post‑secondary degree in communications, informational technology, social or digital mediaSome of the ways we’ll help you feel valued and supported as part of our teamFlexible working arrangements – 100% remote, hybrid, and in‑office optionsCompetitive total compensation, including company contributions to your group RRSP without a matching requirement from youComprehensive health benefits that start on your first day, with 100% employer‑paid premiums, that include up to $5,000 annually for mental health services and therapyParental leave top‑up to 100% of your salary for a period of 25 weeksUp to $650 for home office equipmentGenerous time off policy, including 2 paid days annually to volunteer at a charity of your choiceDiversity and inclusion programs,



including an active network of Employee Resource GroupsExtensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designationWe care a lot about fostering a compassionate, people‑centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.Total Rewards That Reflect Your ImpactWe believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well‑being tomorrow.For this role, your total rewards include:Base Salary and Discretionary Performance Bonus – a competitive annual range of $85,000 to $101,000 based on your experience and qualifications.RRSP Contribution – after 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.Fidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally‑protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected] telephone inquiries or agencies pleaseWe thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.Why Work at Fidelity?We are proud to be recipients of the following awardsCanada's Top 100 EmployersGreater Toronto's Top EmployersCanada's Top Family‑Friendly EmployersCanada's Top Employers for Young PeopleGreat Place To Work® CertifiedBest Workplaces for InclusionBest Workplaces for Mental WellnessBest Workplaces for Today's YouthBest Workplaces for WomenBest Workplaces in Financial Services & InsuranceBest Workplaces in OntarioBest Workplaces with Most Trusted Executive TeamsLinkedIn Top Companies in CanadaHuman Resource Director (HRD) - Best Place To WorkHRD - 5-Star Benefit ProgramHRD - 5-Star Diversity & Inclusion EmployerDesignationsCanadian Compassionate Companies – CertifiedBenefits Canada's Workplace Benefits Award - Future of Work StrategyTalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in RecruitingCanadian HR Reporter's Most Innovative HR Team#J-18808-Ljbffr

📌 Intranet Experience Specialist - C$85,000 - C$101,000 A Year (Toronto)
🏢 Fidelity Canada
📍 Toronto