ESentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can't find a solution, you build it. And today, that means pioneering the future of AI-powered security. At eSentire, we're building a cutting-edge AI Security Operations Platform that will amplify human expertise, not replace it, creating a workplace where innovation meets impact.Our culture is based on transparency, teamwork, and continuous innovation, where your ideas can shape how AI and human intelligence work together to outsmart cyber adversaries. As the authority in Managed Detection and Response, we protect the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries—and we're looking for forward-thinking talent to help us define what AI-first security, human-backed trust means for the industry.The RoleAs a Technical Account Manager at eSentire, you are the technical authority and outcome delivery lead for a portfolio of customers. Working alongside a dedicated Account Manager who owns the commercial relationship, you ensure every customer in your portfolio realizes the full security value of eSentire’s Atlas AI MDR platform – measurably and consistently.You will lead all technical cadences: onboarding, platform optimization, security reviews and incident response, translating Atlas AI capabilities, TRU threat intelligence, and SOC findings into clear, prioritized guidance.What You Will Own:Serve as the primary technical point of contact and trusted advisor maintaining a Customer Success Plan that tracks measurable security outcomes.Lead technical check-ins, platform reviews, and Quarterly Service Reviews. Proactively monitor account health and mitigate risk before it escalates.Own technical escalations end-to-end, coordinating across SOC, Product,



and EngineeringGuide customers through onboarding and ongoing optimization across their full tech stack (SIEM, EDR, XDR, cloud, identity)Deliver tuning recommendations, executive briefings, and enablement sessions tailored to each customer’s security maturityLead customer-facing communication during active incidents, partnering with the SOC on post-incident maturityReport on key outcome metrics: detection efficacy, threat disruption rates, and Mean time to Contain (MTTC)What We're Looking For:4+ years in technical account management, cybersecurity engineering, or customer success within an MDR, MSSP or SaaS cybersecurity environmentSolid knowledge of threat detection and response, SIEM, EDR/XDR, cloud security, identity threats, and incident responseAbility to communicate technical complexity equally well in a CISO briefing and a deep-dive configuration sessionHigh autonomy and organizational discipline across a complex, multi-account portfolio.PreferredFamiliarity with NIST, MITRE ATT&CK, or ISO 27001Security certifications: CompTIA Security+, CEH, CISSP, or equivalentExperience with CRM platforms (e.G., Salesforce, Gainsight) and security monitoring toolsBachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related fieldHiring Status: Immediate Need (Existing Vacancy)Work LocationIf the successful candidate is located within 50 km of our Waterloo, Ontario office, this role will follow a hybrid schedule: work from home on Mondays and Fridays, and work onsite Tuesday through Thursday.



Candidates residing more than 50 km from the office will work fully remote.Compensation RangeThe expected base salary range for this role is $100,000-$120,000 CAD. This range is for the primary location for which the job is posted. Actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge, skills, and internal equity.Your Talent Acquisition Specialist can speak to you more about the range and where you may fall within it based on your location and these factors.Our Culture and ValuesWe celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.Total RewardsCompetitive compensationFull benefits: medical, dental, vision, life insurance, and paid parental leaveMatching RRSP programAnnual Lifestyle Spending AccountProfessional development subsidies and certification supportCompetitive employee referral bonusAccommodationIf you have any accessibility requirements during the recruitment process, please reach out to our HR team at [email protected] and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the prospect to work together to build a more inclusive future.It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.Com" email addresses, never from a public email address.#J-18808-Ljbffr

📌 Technical Account Manager - C$100,000 - C$120,000 A Year (Toronto)
🏢 eSentire
📍 Toronto