Inside Sales Specialist – Customer RelationsA versatile role in customer service and inside sales within an industrial environment. You will act as a key link between customers, production, and logistics while supporting commercial activities. This is a strategic position involving multiple interactions and a wide range of responsibilities.What is in it for you:- Annual salary between 60K–75K, depending on experience.- Full-time, permanent position based in Vaudreuil.- Day schedule, Monday to Friday (40 hours per week).- Initial on-site training at the office.- After training, possibility of remote work up to 2 days per week.- Travel expenses reimbursed for client and intersite visits.- Group insurance and ongoing training.- Structured and dynamic environment in the industrial sector.- Direct interaction with clients and multiple internal departments.- Opportunity to grow in a versatile and strategic role.Responsibilities:Client Retention and Follow-Up- Handle customer complaints, determine discounts, and coordinate product returns.- Conduct courtesy and follow-up calls.- Participate in customer satisfaction surveys.Production Compliance- Complete customer forms and questionnaires.- Send warranty letters, certificates of compliance, and technical data sheets.- Respond to requests related to ROHS, REACH SVHC,



and Proposition 65 standards.Sales Support- Prepare quotations and follow up on recurring orders.- Analyze sales forecasts and adjust inventory levels.- Process requests received through the company website.- Advise clients on the selection of standard products.Administrative Tasks- Open and update customer accounts in the Epicor system.- Issue change notices and forward them to the appropriate teams.- Support the customer service team during peak workload periods.Customs Compliance- Issue and maintain certificates of origin.- Research HS product codes.- Collaborate with customs brokers for shipped or imported products.Order Management Support- Answer incoming customer calls.- Enter orders and verify available inventory.- Coordinate product shipping logistics.What you will need to succeed:- College diploma (DEC) in Business Administration, Commerce, or a related field.- 1 year of experience in a similar customer service or inside sales role.- Good understanding of the industrial or manufacturing sector.- Proficiency with office tools, especially Microsoft Excel.- Experience with an ERP system, ideally Epicor.- Excellent written and verbal communication skills in French.- Ability to manage multiple files simultaneously in a structured setting.- Solid customer service mindset, attention to detail, and autonomy.- Bilingual in English and French, required to respond to technical requests from English-speaking clients, send compliance documents, prepare quotations, follow up on orders, and collaborate with logistics partners or customs brokers.Why Recruit Action?Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.# POL

📌 Inside Sales Specialist – Customer Relations - C$60,000 - C$75,000 A Year (Vaudreuil-Dorion)
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📍 Vaudreuil-Dorion