Manager, Immigration Information Services Job InformationJob Title: Manager, Immigration Information ServicesJob Requisition ID: 82435Ministry: Jobs, Economy, Trade and ImmigrationLocation: Edmonton or Calgary, AlbertaFull or Part time: Full TimeHours of Work: 36.25 hours per weekPermanent/Temporary: PermanentScope: Open CompetitionClosing Date: April 24, 2026Classification: Manager Zone 2Salary: $3,806.46 to $5,122.39 bi-weekly ($99,348 - $133,694 per year)Each day in Alberta, more than two million people go to work and fuel Alberta’s economic engine. The Ministry of Jobs, Economy, Trade and Immigration supports regional and provincial economic development, promotes international trade and investment, attracts skilled workers and promotes safe, fair and healthy workplaces.The Alberta Advantage Immigration Program (AAIP) is an economic immigration program operated by the Economic Immigration Services branch of the Immigration division in Jobs, Economy, Trade and Immigration (JETI) in cooperation with Immigration, Refugees and Citizenship Canada (IRCC). It allows the province to attract and retain foreign workers and entrepreneurs for permanent residence based on Alberta's labour market and economic development priorities.The Manager, Immigration Information Services leads the delivery of timely, accurate,



and high-quality information in response to a high volume of complex enquiries. Reporting to the Director, Alberta Advantage Immigration Program, the Manager is responsible for leading and reinforcing efficiency, quality, and service standards for responses to enquiries received through program area mailboxes, the Action Request Tracking System (ARTS), and other communication channels. The position also oversees program-related web content, focusing on statistical information and updates.Role ResponsibilitiesProvide leadership and oversight for the branch’s Immigration Information Services function, ensuring timely, accurate, and consistent responses to a high volume of complex enquiries.Supervise and support the correspondence unit— including a Program Development Specialist, Program Officers, and Information Service Officers.Ensure all correspondence meets established writing standards, quality requirements, and government protocols.Oversee the preparation and review of response letters, briefing materials, memoranda, and speaking notes.Collaborate with branch managers and cross‑ministry partners to coordinate joint responses and ensure a consistent, integrated approach.Monitor, track, and respond to inquiries received through the Minister’s email

📌 Manager, Immigration Information Services - C$99,348 - C$133,694 A Year (Edmonton)
🏢 Jobs, Economy, Trade and Immigration
📍 Edmonton