Drive innovation and strategic change as the CCaaS Transformation Lead at Accenture Song. Focus on enhancing customer-centric technology solutions and delivering projects effectively across teams.In this senior role, you will lead the end-to-end delivery of complex CCaaS solutions, closely aligning with Accenture's vision and business goals. You will leverage over a decade of experience in cloud contact center platforms while innovating CCaaS offerings and staying ahead of industry trends. This position emphasizes collaboration, strategic planning,



and project management to engage stakeholders effectively.Key Responsibilities:Lead delivery lifecycle of large-scale CCaaS solutionsCollaborate with senior management for project opportunitiesDevelop and execute platform migration and rollout strategiesWork with partners to create customer service-focused CCaaS solutionsPlan and estimate delivery work utilizing Agile methodologiesRequirements:10+ years in Cloud Contact Center platforms7+ years in strategic planning and project management8+ years aligning technology and contact center benchmarks5+ years designing AI chatbots for cloud integrationProficient in English for global stakeholder communicationExcel in leading transformative CCaaS projects while leveraging technology to enhance client service offerings.#J-18808-Ljbffr

📌 Ccaas Transformation Lead At Accenture (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Accenture
📍 Riviere-des-Prairies—Pointe-aux-Trembles