Elevate customer service at Queenston Automotive Group as a Service BDC Representative. Utilize communication skills for customer interactions and handle appointments in this rewarding role.
As a Service BDC Representative, you will report to the BDC Team Leader and support customers throughout their service experience. Your role involves answering calls, processing information, and scheduling appointments effectively, with a strong emphasis on customer satisfaction. Join a dedicated team aiming for exceptional service delivery.
Key Responsibilities:
• Verify customer information and recommend services
• Schedule service appointments and follow up on recalls
• Make outgoing service reminder calls to customers




• Address inquiries to ensure satisfaction within benchmark time
• Organize Recent Owner Car Clinics with BDC Team Leader
Requirements:
• Over 2 years of telephone customer service experience
• Proficient in Microsoft Office and DealerMine
• Strong organizational and communication skills
• Detail-oriented with a customer-first approach
• High school diploma or equivalent education
Bring your dedication to customer satisfaction and appointment management to Queenston Automotive's collaborative team.
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📌 BDC Representative at Queenston Automotive (Hamilton)
🏢 Formulafordlincoln
📍 Hamilton