Full-Time Veterinary Receptionist

City Centre Animal Hospital is looking for a Full-Time or Part-Time Veterinary Receptionist to join our team! We’re looking for someone who is warm, organized, confident, and genuinely enjoys helping people and their pets, with availability to work both evenings and weekends. Wage is flexible and will be based on experience and qualifications.

Our reception team is the first and last impression our clients have of the hospital, so we’re looking for someone who thrives in a busy workplace and can confidently multitask, communicate with clients, and support the team throughout the day.

What you’ll be doing:

- Greeting clients and patients with a warm and welcoming attitude
- Answering phones, emails, and client inquiries
- Booking, confirming, and managing appointments
- Checking in and checking out clients efficiently and accurately
- Processing payments and maintaining accurate client accounts
- Communicating with DVMs, RVTs, TAs, and the rest of the hospital team
- Assisting clients with food, medications, products, and general questions
- Following hospital booking and reception protocols
- Monitoring appointment schedules and helping manage client flow and wait times
- Maintaining a clean, organized, and welcoming reception area
- Assisting with retail and inventory-related tasks when needed
- Supporting the team with general mid-day and closing tasks
- Providing exceptional client service while maintaining professionalism during challenging situations

We’re looking for someone who:

- Has previous veterinary reception or customer service experience
- Is confident, friendly, and comfortable communicating with a wide variety of clients
- Is highly organized and able to multitask in a fast-paced setting




- Has strong attention to detail and accuracyIs comfortable handling payments and client accounts
- Works well independently but is also a strong team player
- Takes initiative and looks for ways to support the team
- Can remain calm and professional in stressful or busy situations
- Has a positive attitude and genuinely enjoys working with people and animals

Why join us?

We’re a busy, supportive, and team-focused veterinary hospital that values communication, teamwork, accountability, and creating a positive experience for both our clients and our staff.

We’re also proud to offer a comprehensive benefits package, including:

- Extensive extended health care benefits
- RRSP matching
- Uniform allowance
- Opportunities for continued learning and professional development
- A supportive, collaborative team environment

If you’re someone who loves animals, enjoys working with people, thrives in a busy environment, and wants to be part of a team where everyone pitches in, we’d love to hear from you!

Position: Full-Time Veterinary Receptionist
Location: City Centre Animal Hospital
Availability: Must be available for evenings and weekends
Wage: Versatile and based on experience and qualifications

At NVA Canada diversity and inclusion are an important part of our everyday reality.

NVA Canada is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.

#J-18808-Ljbffr

📌 Veterinary Receptionist (Airdrie)
🏢 NVA Canada
📍 Airdrie