Perkopolis, the Toronto-based entity of PerkSpot, is searching for a Bilingual (French/English) Customer Support Specialist to join our Customer Support team located in Toronto, Canada! Our mission goes beyond discounts—it’s about empowering employees everywhere to make smarter spending decisions so they can do more of what they love. We believe every dollar saved can become a stepping stone to a brighter future, whether that’s a special family vacation, a first home, or simply extra peace of mind. As a Customer Support Specialist, you will provide top-notch technical support to the community members of Perkopolis. You’ll become an expert in PerkSpot’s tools and website, while constantly interacting with our customers and internal teams to ensure that we are offering the best possible support to our client partners and their employees. This position is required to be in the office 3 days a week on Tuesday, Wednesday, and Thursday. Our office is located at 3080 Yonge, Suite 4010, Toronto, ON.

Working Schedule: Monday through Friday from 10:00 am - 6:00 pm EST

What you’ll accomplish:

- Become an expert of Perkopolis'services and processes, as well as our website and user portal
- Provide exceptional and timely support to customers via phone, email, and live chat
- Document active tickets every step of the way, from inquiry to solution and completion
- Actively prioritize support tickets and elevate issues appropriately
- Assist with new user setup, account maintenance, and sales projects as needed
- Take part in high-level problem-solving in collaboration with your team members and our Senior Manager of Customer Support
- Develop relationships with company-wide internal teams and customers tomaintainand improve customer satisfaction
- Solicit feedback from customers onPerkopolis'service and product; relay feedback to applicable internal teams
- Attend regular team and staff meetings to address feedback, changes, andnew ideas




- Constantly strategize ways to make thePerkopolisexperience better and more effective for our members

What we’re looking for:

- 3+ years of experience in customer support, managing support tickets in various mediums and prioritizing issues according to importance
- Fluent in French and English, both written and oral is required
- Basic understanding of computer and home networking terminology, including but not limited to terms like: operating systems, browsers, routers, modems, etc.
- Knowledge of Zendesk and background in IM/chat support preferred
- Exceptional written and verbal communication skills, with proven interpersonal skills
- Highly organized, detail-oriented, and analytical approach to problem-solving
- Positive, helpful attitude with the ability to handle challenging conversations in a qualified demeanor
- Collaborative, team-focused mindset
- Ability to work autonomously and manage your own workload

Your first few months --

Providing valuedoesn’t have to wait, from day one we are open to yourbig ideas. In your first few months, you will...

- Meet the team! We think our people are prettygreatso we want to ensure you’re introduced to all of the right team members to help you succeed.You’llspend quite a bit of time with your fellow Customer Support Specialists, as well as ourSenior Manager ofCustomer Support.
- Get to know PerkSpot! Immerse yourself in the business, engage with internal stakeholders, andparticipatein monthlycompany-wideAll Hands meetings.
- Sharpen your skills! You will becomevery familiarwith our customer support processes, our website’s functionality, as well as the tools that we use (Zendesk).
- See your impact! Provide daily support to our members and advocate for their needs to ensure the best userexperience aspossible!
- Participate in company-wide events! Whetherit’soffice miniature golf or a raffle gameshow, company culture is at the forefront of our business.

Salary Range:

CAD $50,000 - $56,000. The starting salary will be determined based on the candidate’s relevant experience, skills and qualifications, as well as internal equity. This position is also

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📌 Bilingual (French/English) Customer Support Specialist (Toronto)
🏢 PerkSpot
📍 Toronto