Process Documentation Specialist – 18‑month contract The Process Documentation Specialist is responsible for developing, maintaining, and optimizing standardized operating procedures across multiple departments and lines of business. The role plays a key part in ensuring operational consistency, clarity, and compliance by producing high‑quality documentation that supports and enables internal stakeholders. Reporting to the Director, Business Management, the specialist collaborates closely with subject‑matter experts from Operations, Compliance, and other business units to gather accurate and relevant content. They edit and revise existing SOPs to enhance clarity, usability and alignment with company policies and regulatory standards. The role also oversees document control, ensuring all SOPs are kept current with evolving business practices. Key Responsibilities Develop and author standardized operating procedures across multiple departments and lines of business. Engage with SMEs to gather accurate and comprehensive content for SOP development. Review, edit and enhance existing SOPs to improve consistency and usability. Ensure SOP documentation complies with internal policies, industry regulations and audit standards. Manage document control processes, including versioning, archiving and timely updates. Deliver SOP content in a clear, concise format for digital and print distribution. Collaborate with the Learning & Development team to support integration of SOPs into training programs. Contribute to continuous improvement initiatives, identifying opportunities to streamline documentation processes. Requirements Proven experience in content development,



technical writing or process documentation, preferably within financial services or a regulated industry. Working knowledge of mutual funds, securities, insurance industry and related documentation. Strong understanding of business processes, operational workflows and documentation standards. Excellent written and verbal communication, tailored to diverse audiences. Meticulous attention to detail and commitment to high‑quality documentation. Collaborative skills and ability to build relationships across departments and SMEs. Strong time‑management and ability to prioritise tasks independently. Proficiency in documentation tools and platforms (Microsoft Office Suite, SharePoint, Adobe Acrobat Pro or similar). Fluent in English; bilingual in French is an asset. Perks Competitive compensation package. Excellent health, dental and other insurance benefits. Generous vacation, fitness benefit, parental leave top‑up options. Matching contributions to retirement program. Learning and development and education assistance program. Regular social events to foster teamwork. Equal Employment Opportunity Aviso welcomes and encourages applications from all qualified individuals, including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process. We thank all applicants for their interest; however, only those selected for further consideration will be contacted. Salary This position is posted with an expected salary range of $85,000 to $90,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position. #J-18808-Ljbffr

📌 Process Documentation Specialist, Temporary - C$85,000 - C$90,000 A Year (Toronto)
🏢 Aviso
📍 Toronto