Line of ServiceAdvisoryIndustry/SectorNot ApplicableSpecialismCybersecurity & PrivacyManagement LevelDirectorJob Description & SummaryA career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats. The Client Security Officer (CSO) acts as a trusted advisor, ensuring clients' security posture aligns with evolving threats, regulatory requirements, and business priorities. The role combines consulting experience, technical oversight, and client relationship management to deliver high-value security outcomes. The CSO role is focused on cybersecurity strategy and implementation, with strong expertise in Managed Security Services Provider (MSSP) models.Meaningful work you'll be part of As a Senior Manager, Client Security Officer, you'll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:Assess client environments, identify gaps, and recommend improvements to strengthen defenses and align with cybersecurity best practices. Oversee all stages of engagement—onboarding, delivery, operations, and offboarding—ensuring structured reporting and stakeholder alignment. Monitor service quality through SLA tracking, health checks, and remediation efforts; maintain risk registersfor MDR and CaaS services. Respond to inquiries, manage escalations, and ensure consistent delivery of quality across assigned accounts. Drive initiatives to enhance investigation depth, incident response timeliness, and communication protocols. Coordinate inputs from functional, technical, and product teams; ensure deliverables meet scope and client expectations.Lead end-to-end proposal development for strategic growth and high-quality submissions. Regularly review deliverables to ensure they meet scope requirements and client expectations. Maintain and update action logs for findings requiring client input or internal remediation. Conduct periodic client environment health checks to identify technical, procedural, or engagement-level gaps. Ensure consistent delivery quality across assigned clients by implementing structured reviews, aligning with client expectations, and driving continuous improvement initiatives. This includes oversight of investigation depth, incident response timeliness, escalation protocols, and communication practices to enhance service confidence and operational outcomes. Manage client feedback and escalation processes, working with delivery teams and leadership to resolve issues expediently and transparently. Coordinate inputs from functional, technical, and product teams. Ensure quality delivery as per the client success playbooks, templates, tooling and Statement of Work. Experience and skills you'll use to solve Bachelor's or master's degree in computer science, Information Security,



or a related field. Minimum of 10 years of relevant experience in cybersecurity, with a focus on management consulting with extensive client management experience. Strong understanding of MSSP delivery models and managed detection/response services. Proven experience managing diverse clients, including Quebec-based organizations, and navigating bilingual environments.Strong communication and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders. Exceptional communication and presentation skills for both technical and executive audiences. Ability to articulate complex security concepts in business terms. Familiarity with Canadian regulatory frameworks and industry-specific compliance requirements. The successful candidate requires fluency in English, in addition to French as they will be required to support or collaborate with English-speaking clients, colleagues and/or stakeholders during the course of their employment with PwC Canada PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewerThis newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders. The salary range for this position is $168,000 - $218,000. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package. Why you'll love PwC We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive advantages and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity. Education (if blank,



degree and/or field of study not specified)Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsAccepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Azure Data Factory, Coaching and Feedback, Communication, Creativity, Cybersecurity, Cybersecurity Framework, Cybersecurity Policy, Cybersecurity Requirements, Cybersecurity Strategy, Embracing Change, Emotional Regulation, Empathy, Encryption Technologies, Inclusion, Influence, Innovation, Intellectual Curiosity, Learning Agility, Managed Services, Optimism {+ 20 more}Desired Languages (If blank, desired languages not specified)Travel RequirementsNot SpecifiedAvailable for Work Visa Sponsorship?NoGovernment Clearance Required?NoJob Posting End DateWe're committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy ).Nous tenons à répondre à vos besoins tout au long du processus de demande d'emploi, d'entrevue et d'embauche. Si vous avez besoin de mesures d'adaptation pour être parfaitement à l'aise, faites-le-nous savoir à l'étape de la demande d'emploi.L'utilisation de l'intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l'IA pour améliorer votre expérience. Par exemple, pendant l'examen du curriculum vitæ ou l'élaboration d'une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l'entrevue. L'IA nous aide à mieux lutter contre les préjugés, car l'évaluation des candidats se fait de façon juste et équitable, sans que les informations d'identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d'évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l'IA facilite certaines étapes de notre processus de recrutement, les décisions finales d'embauche sont toujours prises par des personnes. Pour en savoir plus sur l'utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels ).

📌 Senior Manager, Client Security Officer Bilingual - C$168,000 - C$218,000 A Year (Montreal)
🏢 PwC Canada
📍 Montreal