Clearpoint Health Network (CHN) is one of Canada's largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, regional health organizations and workers' compensation boards, Clearpoint delivers high-quality care across Canada meeting the needs of patients, while alleviating capacity pressure on public health systems. Role Overview:As Application Support Manager, you will lead the support and optimization of our EMR platforms and other critical business applications. This hands-on role is vital to the successful rollout, adoption, and ongoing reliability of major systems across our organization.Empower healthcare through expert application management.Key Responsibilities:Lead EMR Support: Oversee day-to-day support, troubleshooting, and configuration for EMR platforms (e.G., HST Pathways, Input Health, Juvonno), ensuring seamless operation and user satisfaction.Major Application Rollouts: Manage and execute the deployment of new applications, including planning, training, and post-launch support.Team Leadership: Supervise and mentor application support analysts, fostering a collaborative and high-performance environment.Stakeholder Collaboration: Work closely with clinical, administrative, and technical teams to align application functionality with operational needs.Process Improvement: Identify and implement opportunities to streamline workflows, automate tasks, and enhance user experience.Documentation & Training:



Develop clear support documentation and deliver targeted training to empower users across the network.Vendor Management: Liaise with software vendors to resolve issues, coordinate upgrades, and ensure optimal system performance.Compliance & Security: Ensure all application support activities adhere to healthcare privacy, security, and compliance standards.Qualifications:Bachelor's degree in Health Sciences, Information Technology, Business Systems, or equivalent experience.5+ years in application support or systems management, with at least 2 years in a healthcare or clinical environment.Proven experience supporting EMR platforms and rolling out major business applications.Strong leadership, communication, and problem-solving skills.Ability to work hands-on in both remote and onsite settings.Familiarity with healthcare compliance and privacy standards.What We Offer:Market-competitive salary $70K-$110K based on Experience.Performance-based bonus.Comprehensive health and dental coverage.RRSP contributions.Paid vacation and personal time off.A remote-friendly team and a mission you can feel good about.Where You'll Work:Hybrid/remote within Ontario or Alberta. Use of Artificial Intelligence (AI):Artificial intelligence tools may be used in limited parts of the hiring process, such as application screening questions. All applications are reviewed by a human reviewer before any hiring decision is made. Candidate Communication:Applicants who are interviewed will be notified of the hiring decision or status update in accordance with Ontario employment legislation.

📌 Application Support Manager – Emr - C$70,000 - C$110,000 A Year (Toronto)
🏢 Clearpoint Health Network
📍 Toronto