Take on a six-month contract as a Resolution Specialist with CARFAX in London, Ontario. Your analytical and customer service abilities will be vital in supporting CARFAX's accuracy.
CARFAX seeks a proactive individual to assist more than 30,000 customers each year, ensuring their inquiries are resolved effectively while maintaining data integrity. This role demands strong research and communication skills, with the requirement to work in the London office three days a week. Join CARFAX's mission-driven team focused on accuracy and customer satisfaction.
Key Responsibilities:
• Analyze customer data change requests through research
• Respond to inquiries in a timely and professional manner
• Provide clear, concise communication with customers




• Assist in identifying trends in data quality
• Offer insights for improvements to CARFAX products
Requirements:
• 3-5 years of customer-facing experience required
• Solid organizational skills and attention to detail
• Excellent listening and communication abilities
• Comfort with metric-oriented environments
• Familiarity with Microsoft Office and Salesforce.com beneficial
Enhance customer interactions and contribute to CARFAX's goal of delivering reliable vehicle history information.
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📌 CARFAX Resolution Specialist Temporary Position (London)
🏢 CARFAX
📍 London