This role presents an exciting opportunity to shape the future of Global Operations and Marketing Technology by bridging business needs with technical execution! As a Business Systems Analyst, you'll play a meaningful role in capturing, managing, and translating requirements into actionable work that drives system improvements and digital transformation. You’ll collaborate closely with Technology and Digital teams to support AEM Cloud integrations and other enterprise platforms. This position offers exposure to global initiatives, hands‑on involvement in product optimization, and the chance to influence user experience and operational efficiency across markets!Position Responsibilities:Interpret and document technical requirements for Global Operations and Marketing Technology team, relating to common capabilities on the AEM Cloud platformResearch and document issues involving workflow procedures and processes; analyze data and develop creative solutionsCoordinate recommended technical process changes, enhancements and product implementations, including test plans to ensure successful implementationCollaborate with Engineering and Architecture teams to create detailed system maps, illustrating the flow of data, processes, and interactions within existing and proposed systems including AEM CloudTranslate business and user requirements into Epics, Features, and User Stories; facilitate the technical design sessions, backlog grooming, and planning sessions with the project implementation teamDetermine the acceptance testing framework and standards to assess completed projectsAssist in translating user stories and use cases into test conditions and expected results for product, performance, and user acceptance testingConduct review sessions to gain approval of requirements and manage changes through the application of standard control processes and toolsEvaluate and recommend technological solutions that align with business needs and industry leading practicesFacilitate communication between business collaborators and technical teams throughout the software development lifecycleCoordinate with development teams to ensure successful implementation of AEM system advancements and additional Marketing Technology tools, or innovative solutionsWork with collaborators to collect and detail product needs and convert these needs into clear and doable technical user stories or product specificationsSupport Global Digital Marketing team to gather Technology requirementsPrepare reports and presentations to communicate insights, findings,



and recommendationsCommunicate data analysis and product performance evaluations to customers and multi‑functional teamsConduct regular evaluations to assess product performance against goals and benchmarks to identify areas of improvement and recommend strategies for optimizationConduct market research to understand industry trends, customer needs, and the competitive landscapeAnalyze the market data and customer feedback to identify market opportunities.Interprets and documents technical functional requirementsRequired Qualifications:Solid grasp of Adobe Experience Manager (Sites, Assets, Workflows and other Marketing Applications) in a cloud‑native environmentIn‑depth understanding of business analysis principles and methodologies, and technological systemsGood understanding of the group function including product offerings, and service and management structureUnderstanding of system design and analysis and user testingExperienced using analysis tools and techniquesAbility to cultivate relationships with key partners representing a broad range of functions and levelsUnderstanding relevant software development methodologies such as Agile, Scrum, Kanban, etc.Familiarity with enterprise‑level systems and applications, especially AEM Cloud or similar cloud applications and its integration patternsWhen you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a adaptable environment where well‑being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.#LI-Hybridマニュライフとジョン・ハンコックについてマニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.Manulife.Co.Jp/をご覧ください。マニュライフは機会均等を是とする雇用主ですマニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、[email protected]までご連絡をお願いします。Referenced Salary LocationToronto, OntarioWorking Arrangementハイブリッド勤務Salary range is expected to be between$86,100.00 CAD - $136,100.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.#J-18808-Ljbffr

📌 Business Systems Analyst - C$86,100 - C$136,100 A Year (Toronto)
🏢 Manulife
📍 Toronto