Join to apply for the Customer Support Engineer role at vCluster . This range is provided by vCluster. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$130,000.00/yr - CA$165,000.00/yr About vCluster Labs We are a venture‑backed tech startup striving to be the leading force in enabling platform engineers. We raised +$30M from top‑tier VCs such as Khosla Ventures (first investor in OpenAI, GitLab, Stripe, DoorDash) and are in a hyper‑growth phase looking for motivated people to complement our team. Our headquarters are in San Francisco (Salesforce Tower), but our team is distributed around the globe and we have a remote‑first work culture . We are the company behind vCluster, an open‑source technology for virtualizing Kubernetes (+10k GitHub stars). Open source is part of our DNA. The adoption of our commercial product based on vCluster has grown extremely fast (multi‑million dollar revenue) and our customer base includes some of the biggest companies in the world, including 6 Global Fortune 500 companies as well as some of the fastest‑growing tech unicorns. About The Role Join our small support team to troubleshoot complex Kubernetes and vCluster issues directly with customers via Slack and ticketing. You'll work closely with engineering, take ownership of customer problems, and help shape how we do support as we grow. Responsibilities Troubleshoot Kubernetes and vCluster environments, diving deep into logs, configurations, and occasionally code to debug complex issues to root cause. Provide conversational, technical support primarily through Slack channels and our ticketing system. Collaborate with engineering to elevate critical issues, communicate customer needs, and influence product improvements.



Document common issues, solutions, and best practices to build our knowledge base. Occasional flexibility needed for urgent customer issues or supporting customers in different time zones. Requirements Must Have: 2-3 years hands‑on Kubernetes experience in production environments (beyond tutorials/coursework). Strong Linux/Unix system administration skills – comfortable on the command line and understanding the OS layer. Solid understanding of Kubernetes fundamentals: pods, services, deployments, networking, storage, RBAC. Excellent written communication skills for explaining complex technical issues clearly in Slack and tickets. Ability to work independently, manage multiple customer issues, and see problems through to resolution. Learning agility and adaptability – our product evolves quickly and you'll need to pick up new concepts fast. Nice to Have: Virtual cluster or multi‑tenancy experience. Cloud platform knowledge (AWS/GCP/Azure). Scripting skills (Bash, Python). Kubernetes certifications (CKA/CKAD/CKS). IaC tools (Helm, Terraform, Kustomize). Prior customer‑facing support experience. What We're Looking For: Engineers who are naturally curious problem‑solvers, take initiative without needing direction, communicate technical concepts clearly to customers, and thrive in small team environments with significant autonomy. Benefits Competitive Salary:



We offer a competitive compensation package, including equity. Platinum‑Level Insurance: Health, dental, vision, and life insurance, including plans for you and eligible dependents. Flexible Working Schedule: Results matter more than clocking in and out at the same time each day. Workplace Flexibility: Very flexible about where you work. We can adjust the work environment as life changes. Why join a startup like vCluster Labs? Fast Application Process: We typically get back to you within a week and make hiring decisions within days. Open‑Minded Work Environment: No company politics or unnecessary formalities – we value constructive feedback and creative, motivated people. Grow with the Company: Rapid growth opportunities in a fast‑moving startup. Responsibility From Day 1: Your work will immediately impact the company and you can shape its future. Culture & Values Technical Excellence: Building best‑in‑class technology and shipping high‑quality software. Customer Obsession: Outperforming customers with great usability, documentation, support, and fast response times. Impressive Speed: From user feedback to shipping a new feature in under a week. Bold Innovation: Questioning the state‑of‑the‑art to track and address important issues. Open Source & Open Mind: Contributing AND maintaining open‑source projects and welcoming constructive feedback. vCluster Labs provides equal opportunities for all candidates. We celebrate diversity and are committed to creating an inclusive work environment for everyone who becomes part of our team. We are also actively promoting measures to reduce bias throughout our hiring process to ensure that everyone gets the same opportunities. #J-18808-Ljbffr

📌 Customer Support Engineer - C$130,000 - C$165,000 A Year - Remote (Toronto)
🏢 vCluster
📍 Toronto