Join CBI Home Health as a Care Access Representative in Whitby, ON, and play a crucial role in client care coordination. Manage scheduling in a hybrid work environment, combining remote and in office duties.
In this pivotal role, the Care Access Representative will enhance the client experience by efficiently scheduling Personal Support Workers, Health Care Aides, and Nurses within a busy contact center. You'll need to excel in communication, multitasking, and problem-solving to ensure high-quality, person-centered care while dealing with client needs and staff availability.
Key Responsibilities:
• Utilize scheduling software for efficient care provider assignments
• Meet KPIs in call handling and scheduling accuracy
• Maintain communication with clients and care providers




• Cultivate relationships with stakeholders and team members
• Manage and update scheduling databases accurately
Requirements:
• Minimum Grade 12 education
• 2+ years experience in Customer Service or Scheduling
• Proficient in Microsoft Office and scheduling software
• Strong verbal and written communication skills
• Advanced computer literacy with various applications
Contribute to the delivery of compassionate care through excellent scheduling and coordination efforts at CBI Home Health.
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📌 Care Access Representative Whitby
🏢 CBI Home Health
📍 Whitby