Select how often (in days) to receive an alert: Date Posted: 04/02/2026Req ID: 47546Faculty/Division: VP & ProvostDepartment: Hart HouseCampus: St. George (Downtown Toronto)Position Number: Existing Vacancy: Yes About Us - Hart House: Hart House is a centre for experiential education outside the classroom at the University of Toronto. Since it opened in 1919, Hart House functions as a place where students, faculty, staff, alumni and members of the broader community connect with each other and the world. Through an array of co-curricular programming in the arts, dialogue and wellness, Hart House works with local and international partners to foster community and to create innovative learning opportunities for students. Hart House operates from a historic facility on the St. George campus, as well as a 150-acre farm in Caledon, Ontario, offering a wide range of services through a social enterprise model that generates revenue to support its student-focused programming on all three University of Toronto campuses. About Us - Hospitality Services: For over 100 years, Hart House has been delivering exceptional experiences and lasting memories, and our Hospitality Services team supports each meaningful exchange and encounter. Whether our clients are hosting a multi-day hybrid conference, enjoying lunch at the Gallery Grill restaurant, or saying “I do” in the Great Hall, we pride ourselves on delivering superlative customer service through thoughtful planning, delectable menus, beautifully appointed spaces, and technological expertise. Our team of hospitality professionals is unified around a common goal: to deliver unforgettable experiences that exceed client expectations and contribute to the vibrant community that Hart House welcomes and supports. Your opportunity: Reporting to the Director, Hospitality Services and working closely with the Executive Chef, the Manager, Dining Operations is a champion of exceptional customer service at Hart House, ensuring all Hospitality Services offerings are delivered to the highest standard for students, internal partners, faculty, staff, alumni, and the wider GTA community. The Manager plays a critical role in building and expanding Hart House’s dining operations. This role is highly hands‑on, with the expectation that the Manager is regularly present and active on the floor in both dining operations, directly supporting staff and engaging with guests during service. This role shapes a strong culture of hospitality across both fast‑casual and full‑service settings while upholding professional service, safety requirements, and legal obligations. As the operational lead for The Arbor Room and Gallery Grill, the Manager demonstrates inclusive behaviours, fosters a welcoming dining environment, and guides staff with calm, confident leadership—turning unexpected challenges into moments of outstanding service. To support revenue growth, the Manager recommends recent menu offerings, seasonal features, product innovations, and value‑driven promotions or combos that enhance guest satisfaction and strengthen financial performance. Using data‑informed insights,



they identify opportunities to elevate the customer experience and drive sustainable business results. Operational excellence is further achieved by optimizing staffing levels to meet fluctuating business demands. The Manager forecasts traffic patterns, aligns schedules to maintain service standards, and deploys labour efficiently to ensure cost‑effective operations. The Manager also leads comprehensive staff development, overseeing onboarding, training, and ongoing coaching to ensure employees understand expectations and are set up for long‑term success in their roles. Overall, the successful candidate for this role brings a passion for hospitality, sound judgment, and an entrepreneurial mindset that supports the continued growth and vitality of Hart House Dining Operations. Your responsibilities will include: Overseeing day‑to‑day operational needs of the unit Planning front‑of‑house operational workflows and procedures for service team Analyzing sales packages offered to clients and recommending changes to increase business Pitching for new business using innovative sales techniques Analyzing customer service procedures and making recommendations for improvements Developing and editing standard operating procedures Maintaining the occupational safety and security of staff, premises and contents Assessing needs and contributing to the planning of unit goals and initiatives Essential Qualifications: College Diploma (2 years), preferably in a relevant discipline such as Hospitality Management or customer service‑related field, or acceptable combination of equivalent education and experience. Current Smart Service Certification is required. Minimum five years of experience in hospitality services, preferably working in client‑facing roles in full‑service and fast casual operations. Strong knowledge of service standards, and different service types. Experience in serving diverse clientele and client groups. Demonstrated commitment to equity, diversity and inclusion in all work responsibilities and in cooperative workplace practices. Demonstrated understanding of and commitment to superlative customer service. Experience developing and implementing standard operating procedures, including, but not limited to, training manuals, customer service standards, and daily task lists. Experience ensuring standards are maintained consistently across team members and providing feedback as needed. Previous experience supervising and training staff, preferably in a unionized environment. Excellent communication, interpersonal, and problem‑solving skills. Ability to work under pressure and in a fast‑paced environment. Excellent organizational and multi‑tasking skills, with the ability to prioritize tasks and meet deadlines. Ability to foster supportive and inclusive team culture. Thorough working knowledge of MS Office 365.



Proficient in POS systems and other relevant platforms/applications (e.G. Touch Bistro, Asana, Open Table, StaffMate scheduling software etc.). Assets (Nonessential): Experience working in food services within an academic setting. Experience assisting with start‑up operations/initiatives. Successful completion and current valid WHMIS certification. Successful completion and current valid First Aid Training. Successful completion and current valid Food Handling & Safety Certification. To be successful in this role you will be: Goal oriented Meticulous Possess a positive attitude Procedural Notes: The hours of work for this position will be an irregular schedule with some overtime to meet operational demands. Closing Date: 04/13/2026, 11:59PM ETEmployee Group: USWAppointment Type : Budget - ContinuingSchedule: Full‑Time. The hours of work for this position will have an irregular schedule with some overtime to meet operational demands.Pay Scale Group & Hiring Zone: USW Pay Band 11 -- $76,577. with an annual step progression to a maximum of $97,928. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. Job Category: HospitalityRecruiter: Jackie Yeung Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position. A job description is available upon request. Diversity Statement The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see. Accessibility Statement The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact. #J-18808-Ljbffr

📌 Manager, Dining Operations - C$76,577 - C$97,928 A Year (Toronto)
🏢 Hart House
📍 Toronto