Elevate banking experiences with EQ as the Manager of Technology Workplace Services. Oversee end-user support, manage a team, and enhance operational efficiency in a hybrid work model.
In this managerial role, you will be responsible for running Technology Workplace Services, focusing on incident resolution and service request de-escalation. Your expertise will help streamline processes while ensuring compliance with the bank's standards. Lead and nurture a team of Technologists, offering mentoring and training to foster growth and excellence.
Key Responsibilities:
• Oversee end user support services, ensuring timely incident resolution
• Manage a team of Technologists, focusing on performance metrics




• Develop and implement standard operating procedures for efficiency
• Ensure compliance with regulatory frameworks and quality standards
• Analyze service level metrics and implement improvement plans
Requirements:
• 5+ years in technology or IT Service Delivery
• Proven experience in Service Desk management
• Solid understanding of ITIL4 framework
• Valuable knowledge of Microsoft operating systems
• Leadership skills for team development
Drive innovation and service excellence in technology workplace solutions at EQ!
#J-18808-Ljbffr

📌 Manager of Technology Services at EQ (Toronto)
🏢 eqbank
📍 Toronto