Drive innovation in CCaaS solutions at Accenture Song. This pivotal role focuses on leading transformative initiatives and engaging with technology to enhance client offerings.As a CCaaS Delivery Lead, you will shape the future of customer service technology and ensure alignment with business goals. Your responsibilities include managing end-to-end delivery, enhancing CCaaS platforms, and communicating progress to stakeholders. With over 10 years of experience, you'll leverage strategic leadership to influence project outcomes.Key Responsibilities:Lead delivery lifecycle for complex CCaaS solutionsFoster solid relationships with senior managementManage platform migration and rollout strategyCollaborate with technology partners on CCaaS designsOversee Agile planning and resource managementRequirements:10+ years in Cloud Contact Center platforms7+ years in project management and stakeholder engagement5+ years implementing AI chatbots and digital roadmapsProficient in English for diverse stakeholder interactionExperience with both Agile and Waterfall SDLCsElevate customer experience through your expertise in CCaaS transformation at Accenture Song.#J-18808-Ljbffr

📌 Lead Ccaas Transformation At Accenture (Vancouver)
🏢 Accenture
📍 Vancouver