What you'll doReporting to the Manager, Operations Process; the Operations Process Specialist is responsible for the successful implementation of performance and process improvements such as cycle time enhancements, throughput increases, and productivity/cost improvements in a retail environment. The Operations Process Specialist will apply change management practices and continuous improvement methodologies such as Lean, Kaizen, Six Sigma and front-line training. The Operations Process Specialist will lead improvement projects with multidisciplinary teams to achieve tangible benefits aligned to the corporate strategy.In this role, you will be expected to:Work with leadership Lean Green Belt to execute the process improvement roadmap.Support analysis of labour model drivers to identify efficiency opportunities and recommend improvements that enhance operational performance.Lead and actively participate in operations improvement projects, applying a Lean Six Sigma methodology in partnership with business units and subject matter experts.Plan and facilitate workshops, time studies, process mapping exercises, and reporting activities that support decision-making.Collaborate with project subject matter experts to map/re-map process flowsCreate and manage Standard Operating Procedures (SOPs) in partnership with business unitsManage the SOP Library (scheduled health checks and continuous improvement revisions)Work collaboratively with field leadership teams to implement new SOPs, evaluate operational process opportunities and manage the integrity of existing operational processes.Who you areWe are looking for a high performing individual who:Possesses strong communication skills that can be leveraged to build rapport through influence and collaborate with contributors at all levels of the organizationDemonstrates strong organization and project management skills with a high degree of comfort,



applying Lean Six Sigma methodology to business problemsDemonstrates robust facilitation skills and comfort with large group presentation requirementsPossesses an entrepreneurial spirit, a bias for action, and a desire to work with key stakeholders to drive innovation in the retail environment and in-store e-commerceHas a passion for implementing successful change initiativesHas a customer centric mentalityDemonstrates exceptional communication skillsThrives in a highly collaborative environmentHas a keen eye for detail and is highly organizedIs skilled in leading projects from strategy to executionSeeks out additional opportunities to improve performance metricsWhat you bringLean Six Sigma and project management training, with 2+ years of hands-on project experienceExperience applying Lean, Kaizen, or Six Sigma methodologies within an operations environmentStrong facilitation skills and comfort presenting to groups of varied sizesAdvanced organizational and project management abilities, with proficiency in Excel, Word, and PowerPointExceptional written and verbal communication skills, with the ability to influence and collaborate across functionsExperience working within a retail location (nice to have – not required)We're always looking for excellent talent In addition to competitive pay, we offer:Comprehensive benefits and retirement programsPerformance incentives, Continuing Education ProgramsOther perks to support your well-beingCareer growth opportunities and product discountsOur typical hiring range is between $53,000.00 and $88,000.00 per annum.



Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements.#LI-UH1This posting represents an existing vacancy within our organization.About UsAt Marks, we want you to experience an extraordinary career in helping to lead our brand's evolution to be Canada's number one destination for industrial and casual apparel and footwear. As one of Canada's leading apparel retailers, and a valued part of the Canadian Tire family of companies, Mark's stands out for its commitment to comfort, quality and style. Mark's is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands. Join us, where there's a place for you here.Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

📌 Operations Process Specialist - C$53,000 - C$88,000 A Year (Calgary)
🏢 Mark’s
📍 Calgary