Build the future with us

Are you driven by operational excellence and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As an Administration Analyst, Special Markets, you will play a key role in the administration, analysis and coordination of applications and associated requests while supporting operational activities and ensuring service excellence.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What You’ll Accomplish With Us

- Process and administer applications in accordance with established guidelines and service level agreements.
- Analyze submitted applications and coordinate with team members regarding requirements and follow-up activities.
- Manage correspondence with applicants, plan administrators, plan members and third-party administrators as required.
- Support customer service team members with administrative processes and requests.
- Execute and distribute individual and divisional bill runs while reviewing accuracy and applying analytical thinking to operational processes and changes.
- Manage operational correspondence with third-party vendors and service providers.
- Apply critical and analytical thinking to manage multiple priorities and support key operational periods and events.




- Collaborate with peers and identify opportunities for continuous improvement for the benefit of the team and department.

What Could Accelerate Your Success In This Role

- Is known for their strong analytical and critical thinking skills.
- Stands out for their ability to manage multiple priorities in a fast-paced environment.
- Demonstrates a high level of accuracy and attention to detail.
- Is recognized for effective communication and collaboration with internal and external stakeholders.
- Has experience in administration, operations, financial services, insurance or a related field.

Why you’ll love working with us

- A work environment where learning and development merge with a collective pursuit of excellence;
- AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth;
- A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
- The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and cutting-edge workspaces.

The typical hiring range for this position is between 50 159$ and 65 833$ CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.

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📌 Administration Analyst, Special Markets (Vancouver)
🏢 iA Financial Group (Industrial Alliance)
📍 Vancouver