Company Name

PBS Systems

Job Location:

US / Canada

Job Type

Full-time, Permanent

No. Of Openings

01

Job Requirement(s)

- Internal Job Title: N/A
- SPD Payroll Specialist - Tier 1
- Reports To: Team Lead, SPD Payroll Specialist
- You bring the automotive accounting experience — we teach you the software.
- “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity

The Payroll Product Specialist – Tier 1 serves as the primary point of contact for PBS customers utilizing supported payroll products and services. This role provides first-level support by troubleshooting payroll-related software issues, documenting and tracking customer incidents, and ensuring timely follow‑up and resolution of customer concerns.

The Role

- Build a strong understanding of payroll software, related processes, and supported payroll solutions.
- Receive, record, prioritize, and resolve customer inquiries, incidents, and service requests for supported payroll products.
- Troubleshoot payroll software issues and provide timely resolutions while maintaining excellent customer service.
- Document customer interactions, issue details, troubleshooting steps, and resolutions accurately in designated support systems.
- Escalate complex issues to internal resources as needed, including complete documentation to support efficient resolution.
- Keep customers informed on open incident status and follow established procedures through resolution.
- Share recurring issues, customer feedback, and product enhancement opportunities with leadership and internal teams.
- Participate in ongoing cross‑training to support multiple products,



services, and business processes.
- Follow departmental policies, procedures, performance standards, and corporate values.

Job Responsibilities

- Previous customer service, payroll, or dealership experience is considered an asset
- Strong computer skills, including proficiency with Microsoft Office Suite
- Excellent communication skills and a strong commitment to providing high‑quality customer service
- Strong problem‑solving and troubleshooting skills, with the ability to investigate issues and support timely resolution
- Effective time management, organizational, multitasking, and prioritization skills
- Strong ability to document customer interactions, issue details, troubleshooting steps, and resolutions accurately
- Willingness to participate in ongoing education and cross‑training
- Must hold a valid driver’s license and passport
- High School Diploma
- MUST HAVE Skills:
- 1-2 years' PREVIOUS AUTOMOTIVE EXPERIENCE with a focus in Accounting operations
- Strong computer skills are required including proficiency in Microsoft Office Suite (Outlook, word, excel). The ability to quicky learn and adapt to new software tools is essential!
- Ability to travel within Canada and the USA up to 2 weeks per month; valid passport (or the capacity to obtain it)



and full drivers' license are required

Additional Skills

- Excellent communication skills, including presentation and public speaking
- PBS software experience is a robust asset
- Experience facilitating in‑person and virtual training sessions is a strong asset
- Strong problem solving and troubleshooting skills
- Effective time management and organizational skills
- Ability to multitask and prioritize
- Outstanding documentation abilities
- High school diploma

What We Offer

- Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
- Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
- Comprehensive health benefits - Medical and dental coverage to support your well‑being.
- Paid Time Off – Generous PTO to help you recharge and maintain work‑life balance.
- Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
- Employee recognition - Regular appreciation programs and performance based incentives
- Competitive compensation package
- Competitive annual base salary
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive referral bonuses

- Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required

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📌 SPD - Payroll Product Specialist - Tier 1 (Calgary)
🏢 PBS Systems
📍 Calgary