Make a significant impact as a Retention Specialist with the YMCA of Three Rivers in Stratford, ON. This full-time contract role centers on client engagement and job retention support.
The YMCA is seeking a goal-driven individual to support employment outcomes as a Retention Specialist. You will work closely with Employment Coaches to assist clients in sustaining employment at key milestones. This position requires strong time management, performance focus, and relationship-building skills for effective client mentorship.
Key Responsibilities:
• Engage clients to ensure job retention at key milestones
• Conduct follow-ups to verify employment status
• Identify barriers to employment and provide solutions
• Build strong,



trust-based relationships with clients
• Monitor progress and intervene for better retention outcomes
Requirements:
• Post-secondary education or equivalent experience
• Minimum 2 years in employment services or client engagement
• Experience in target-driven environments
• Proficiency in CRM systems
• Solid organizational and interpersonal skills
Utilize your skills to foster client relationships and enhance community impact through this rewarding role.
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📌 Contract Retention Specialist in Stratford
🏢 The YMCA of Three Rivers
📍 Stratford