Sales Ambassadors curate exceptional in-store experiences by delivering personalized styling and building lasting client relationships. They drive individual sales through proactive clienteling, digital tools, and wardrobe strategies while coaching colleagues and supporting store initiatives. This role requires flexibility, a customer-centric approach, and contributes to the store’s overall performance and standards.
Responsibilities
- Deliver exceptional customer service with tailored product knowledge and styling recommendations.
- Use clienteling and CRM tools to capture customer data and grow personal business.
- Support achievement of sales targets and individual KPIs (SPH, data capture, outreach).
- Coach and guide Brand Ambassadors to enhance relationship‑building and sales skills.
- Maintain store visual standards and participate in store and community initiatives.
- Balance floor duties, digital interactions, and operational tasks to prioritize the customer experience.
Requirements
- Sales experience in a specialty or high‑volume environment preferred.
- Strong communication and relationship‑building skills with customers and colleagues.
- Comfort operating a register and working on the sales floor for extended periods.
- Ability to lift up to 30 lbs and maneuver through stock, dressing rooms, and office areas.
- Willingness to work a versatile schedule including days, evenings, and weekends.
- Experience using digital sales tools and CRM preferred.