Company Name:Merrithew InternationalJob Title:Director of Sales Operations & PlanningReports to:Chief Revenue OfficerCategory:Full time – PermanentPosition Location:Scarborough Ontario, Tapscott OfficeOpportunity:This is a new role in the organizationCompensation:$100,000.00- $110,000.00 plus bonusAbout MerrithewMerrithew® is the global leader in mind-body education and equipment. Founded in 1988, the company has trained more than 80,000 instructors and partners worldwide, developed six innovative education programs— STOTT PILATES®, ZENGA®, Total Barre®, Halo® Training, Merrithew Fascial Movement and CORE™ Athletic Conditioning & Performance Training™— and has produced an extensive line of professional and at-home equipment and accessories for personal and professional use.Join Merrithew in its mission to inspire people worldwide to lead healthier lives through premium education programs and cutting-edge equipment. With a focus on world-class education and industry-leading equipment, Merrithew is dedicated to promoting optimal fitness and wellness for all.Our Core ValuesThese are the values that guide our daily actions, decisions, and how we work with one another and our customers:Community – Culture of belonging, encourage connections and engagementPassion – Be present, enthusiastic, energetic, committed to purpose, inspiringBoldness – Act with courage, change the norm, never settle for “just ok”Customer-Centric – Our Vision is fulfilled through our Trainers, Partners and end-customers.Accountability – Act like owners, own the resultsInnovation – Delivering the best, highest-quality products, programs and servicesPosition OverviewAt Merrithew, we are committed to inspiring people worldwide to lead healthier lives through mindful movement. The Director of Sales Operations & Planning plays a pivotal role in advancing that mission by designing and optimizing the commercial operating system that powers our global growth.This role brings rigor, clarity, and innovation to how we manage inbound demand, govern our CRM, uphold pricing discipline, forecast performance, and standardize sales processes across both Merrithew and Align. The ideal candidate blends strategic insight with operational mastery, supporting our teams in delivering exceptional experiences to partners, customers,



and practitioners around the world.Key ResponsibilitiesStrengthen the Global Inbound EngineBuild and manage a high-performing inbound workflow that ensures every lead is responded to promptly and routed effectively.Develop qualification standards and optimize handoffs to create a seamless prospect experience.Measure and refine conversion funnels using segmentation, scoring models, and performance insights.Champion CRM ExcellenceServe as the global steward of CRM processes, maintaining data quality, pipeline consistency, and system alignment across all regions.Define best practices for documentation, reporting, automation, and adoption—empowering teams with reliable insights and efficient workflows.Partner closely with Sales, Marketing, and IT to evolve and enhance the commercial tech stack.Guide Pricing Governance & Commercial IntegrityMaintain global pricing structures across both brands, ensuring consistency and transparency.Establish and manage discounting guidelines, approval frameworks, and compliance procedures.Work with Finance to align pricing strategies with margin requirements and growth objectives.Deliver Insightful Forecasts & Performance AnalyticsLead global forecasting processes, reinforcing accuracy, accountability, and foresight in revenue planning.Develop dashboards and performance scorecards that provide leaders with timely, actionable insights.Translate data into strategic recommendations that elevate decision-making across teams.Facilitate Cross-Functional PartnershipCollaborate with Marketing to ensure alignment on attribution, segmentation, campaign routing, and lead handoff.Work with Product, Finance, and Operations to maintain a cohesive and scalable commercial strategy.Support Sales Enablement in documenting processes, developing training, and improving adoption of best practices.Key Performance IndicatorsLead Conversion Speed & Rate – Reflecting responsiveness and funnel efficiencyForecast Accuracy – Enabling confident planning and resource allocationCRM Completeness & Data Integrity – Ensuring a trusted commercial foundationPipeline Velocity – Tracking momentum and effectiveness of sales executionPricing Compliance – Maintaining governance, consistency, and margin protectionQualificationsMinimum of 7 years of progressive experience in Sales Operations, Revenue Operations,



Commercial Strategy, or a related field, including people leadership responsibilities.Bachelor’s degree in Business Administration, Commerce, Economics, or a related discipline required.Proven track record of building and scaling commercial operating systems, including inbound lead management, CRM governance, forecasting, and performance analytics.Demonstrated experience designing, documenting, and standardizing processes that improve conversion rates, pipeline velocity, and overall sales effectiveness.Strong expertise in CRM platforms (e.G., Salesforce or equivalent), including data integrity, reporting, automation, and user adoption.Experience establishing and managing pricing governance frameworks, discounting controls, and approval workflows in partnership with Finance.Advanced analytical capabilities, with the ability to translate complex data into transparent insights and strategic recommendations for senior leadership.Strong cross-functional collaboration skills, with experience partnering closely with Sales, Marketing, Finance, Product, Operations, and IT.Exceptional communication and change-management skills, with the ability to influence, align, and enable teams across regions.Experience operating in a global, multi-brand, or matrixed organization is an asset.Merrithew may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human review. All final hiring decisions are made by Merrithew’s recruitment team.Merrithew is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).Merrithew is committed to providing a barrier-free access workplace. If you need accommodation at any stage of your application, or want more information on our accommodation policies, please contact us [email protected] is proud to be an Equal Opportunity Employer. Our organization respects and follows the letter and spirit of the Ontario Human Rights Code. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other code grounds.#J-18808-Ljbffr

📌 Director Of Sales Operations & Planning - $100,000 - $110,000 A Year (Toronto)
🏢 Merrithew International
📍 Toronto