About Kinaxis: Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, technology, customers, and not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, six global offices, and a best‑in‑class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.Kinaxis is a global leader in up-to-date supply chain orchestration, powering complex global supply chains and supporting the people who manage them. Our powerful, AI‑infused platform provides full transparency and visibility across end‑to‑end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands for the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.LocationHybrid – Our office in Ottawa or TorontoAbout the teamCustomers rely on Kinaxis to support complex supply chain operations in highly demanding environments. Escalations Developers contribute directly to this trust by resolving critical issues and enhancing our world‑class supply chain optimization software. As a member of the Escalations Team within the Product Group, you will join a highly motivated, technically skilled team focused on solving complex customer problems. This role requires the ability to read, write, and debug code, with a passion for improving and fixing existing software. You will work closely with core development teams and the customer support organization in a fast‑paced, collaborative workplace. Using cutting‑edge troubleshooting and diagnostic techniques, you will ensure customer installations are stable, performant, and running smoothly. This role is ideal for someone who brings a positive attitude, enjoys working across disciplines,



and thrives on variety and technical challenge. If you’re passionate about problem‑solving and making a direct impact on customer success, this is the place for you.Salary RangeAnnual cash compensation ranges from $120,000 to $165,000 plus a discretionary 12% company bonus. The final offer within this range will reflect the successful candidate’s skills and experience.What you will do- Coordinate cross‑functional teams to triage and resolve complex customer escalations, ensuring timely resolution and clear communication across stakeholders.- Own high‑level defect remediation end‑to‑end by partnering with engineering and support to drive effective fixes.- Collaborate across teams to troubleshoot diverse customer configurations delivering high‑quality, scalable solutions.- Operate effectively in a fast‑paced environment, consistently meeting demanding customer and business expectations.- Partner with global support and development teams to improve product quality and reliability.- Shape and strengthen the reliability and agility of the Escalations organization.- Serve as a technical mentor, offering guidance and coaching to less‑senior developers while promoting engineering best practices.Technologies we use- C++, C#, JavaScript, Java, and .NET technologies- Visual Studio, VS Code, JIRA, Confluence, Git- Maestro's market‑leading in‑memory data server technology- Sophisticated internal testing tools to validate correctness and performance- Virtual and cloud infrastructure for development, support, and testingWhat we are looking for- 7+ years of relevant experience- A love of problem‑solving in real‑world situations- Working knowledge of C++, C# or other programming languages- Familiarity with software at the system level including multi‑threading and concurrency- Ability to work effectively in a fast‑paced, interrupt‑driven environment- Excellent communication and teamwork skills,



both written and verbal- Level 3 customer support experience- Background in, or understanding of, supply‑chain management- A.I. tools such as prompts (Chat GPT, Gemini, Grok, etc.) and GitHub Co‑PilotBenefits- Flexible vacation and Kinaxis Days (company‑wide days off)- Adaptable work options- Physical and mental well‑being programs- Regularly scheduled virtual fitness classes- Mentorship programs, training, and career development- Recognition programs and referral rewards- HackathonsWork With ImpactOur platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.Work with Fortune 500 BrandsCompanies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco.Social Responsibility at KinaxisOur Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long‑term net‑zero operations strategy. We are involved in our communities and support causes where we can make the most impact.People matter- Flexible vacation and Kinaxis Days (company‑wide days off)- Flexible work options- Physical and mental well‑being programs- Regularly scheduled virtual fitness classes- Mentorship programs, training, and career development- Recognition programs and referral rewards- HackathonsKinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.#J-18808-Ljbffr

📌 Staff Escalations Developer - $120,000 - $165,000 A Year (Ottawa)
🏢 Kinaxis
📍 Ottawa