At Vancouver Psychology Centre, our admin team is not “support staff” they are the engine of the practice.We are a well-established, fast-paced psychology clinic known for exceptional clinical care, professionalism, and a calm, thoughtful environment for families, adults, and children. We are currently looking for a sharp, confident, highly organized Office Specialist who can work independently, think critically, and take real ownership of their role.If you are someone who loves systems, precision, client communication, and converting inquiries into booked appointments- you’ll thrive here.About the RoleAs an Office Specialist, you are the first impression and the operational backbone of the clinic. You manage complex scheduling, communicate with new and existing clients, handle sensitive information with discretion, and ensure the clinic runs smoothly day-to-day.This is a career position. This is not a passive admin role. You are expected to:Think aheadSolve problems independentlyCommunicate clearly and professionallyConfidently guide new referrals toward booking with the right clinicianYou will be trusted with responsibility and given autonomy and we expect excellence in return.Salary: $20- $24 hourly (based on experience)Benefits- Excellent Benefits packageJob Type: Full-time; Monday to Friday (occasional Saturday-coverage)Key ResponsibilitiesClient Intake & Booking (Core Focus)Respond to new client inquiries via phone and emailConfidently explain services, fees,



and clinician availabilityGather intake information efficiently and accuratelyConvert inquiries into booked appointments (this role requires comfort with sales-style conversations in a clinical setting)Match clients to appropriate clinicians based on presenting concerns and availabilityAdministrative OperationsManage clinician schedules with accuracy and foresightMaintain electronic client records and documentationProcess client and clinician correspondenceTrack daily administrative tasks and follow-ups without remindersFront Desk & Client ExperienceGreet clients warmly and professionallyCreate a calm, welcoming setting for adults, children, and familiesManage phone calls, emails, and in-office needs with composureOffice & Financial TasksProcess payments, invoices, and receiptsComplete daily reporting and basic accounts receivableOrder supplies and manage general office operationsWho We’re Looking ForYou are likely a strong fit if you:Are highly detail-oriented and notice what others missCan manage multiple priorities without becoming overwhelmedAre comfortable making decisions and working independentlyCommunicate confidently, clearly,



and professionallyEnjoy client interaction and are not afraid to ask for the bookingUnderstand the importance of confidentiality and professionalism in a healthcare settingTake pride in doing things properly — not just quicklyRequired Skills & ExperiencePrevious experience in a busy administrative or office roleStrong organizational and time-management skillsHigh level of accuracy with data entry and schedulingProfessional written and verbal communicationEnglish ProficiencyStrong commitment to punctuality Comfort using Google Workspace (Gmail, Calendar, Docs, Google Drive)Ability to handle sensitive and confidential informationHigh school diploma required (post-secondary education an asset)Assertive communication skills and excellent boundary settingInterpersonal and relational excellence; an ability to balance warmth with efficiencyAssets (Not Required but Valued):Experience in healthcare, psychology, or medical officesExperience with appointment-based booking systems / CRM’s; Jane and Go High Level proficiency Experience handling payments and invoicingConfidence with client intake and booking conversationsWhy Work at VPCSupportive, respectful, professional team cultureMeaningful work helping people access mental health careClear expectations and strong leadershipOpportunity to grow with a well-established clinicA workplace where competence, initiative, and reliability are genuinely valuedHow to ApplyPlease email your resume and a brief cover letter telling us:Why this role appeals to you and fits with your career aspirationsWhat makes you excellent at administrative workYour experience with client communication and bookingAll applicants must have PR status Only candidates selected for interviews will be contacted. Applications without a cover letter will not be considered.

📌 Office Specialist / Client Care Team Member - $20 - $24 An Hour (Vancouver)
🏢 Vancouver Psychology Centre
📍 Vancouver