OverviewAs the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging mix that combines technical know-how and customer service skills both in‑house and when traveling to our customer’s production studios and distribution facilities.You will be challenged with configuring, commissioning, and systematically troubleshooting Ethernet/IP networks for the latest advancements in broadcast networks and video processing equipment.ResponsibilitiesEngage in implementation, documentation and deployment on the build out of both small and large scale IP Networks supporting broadcast infrastructuresRespond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenanceAssess the customer’s application, troubleshoot and diagnose issues through research and/or re‑creation to determine the root causeRecommend solutions utilizing various levels of technical language appropriate to the customer in a timely, transparent and professional mannerMaintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managersSupport the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes,



Best Practices and customer product or system configuration and product integration with other manufacturer’s productsInstall product(s) or systems at customer sites and delivering training to customers in-house or abroad(RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRFQualificationsUnparalleled desire to help the customer and deliver service excellenceEducation in Computer Networking or related recent practical experienceElectrical, Electronic, or Computer Electronic Technician or engineering education or related recent practical experienceA strong comfort level with Linux is highly desiredSome Network troubleshooting experienceKnowledge of IP Networking Protocols (IGMPv2/v3, RIP, BGP, OSPF, EIGRP)Knowledge of Internet network technologies (DNS, Firewall, SSH, HTTP)Must have a valid Ontario driver’s licenseBenefitsEmployer funded benefits programCompetitive total compensation packageWork-Life BalanceEmployee assistance planEmployee Discount PlatformCareer ProgressionCasual Work EnvironmentSocial Events and Sports TeamsOnsite CounsellorLocation and CompensationLocation:Burlington, OntarioHours:40 hours, Monday - FridayVacancy:This is an existing positionSalary Range:$40,000 to $45,000 per year base salary *Additional Compensation:Road bonus, per-diem, on-call pay, over-timeEvertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.#J-18808-Ljbffr

📌 Field Service Engineer - C$40,000 - C$45,000 A Year (Toronto)
🏢 Evertz
📍 Toronto