Customer Service Representative

Are you enthusiastic about helping people and love working around dogs and cats? Do you thrive in a fast-paced, collaborative setting? If so, we would love to meet you!

We are a busy veterinary hospital dedicated to providing exceptional care to our patients and outstanding service to their families. We are seeking a friendly, organized, and compassionate Customer Service Representative (CSR) to join our collaborative team.

As the first point of contact for our clients, you will play a vital role in creating a welcoming, supportive experience from check-in to check-out. This position requires excellent communication skills, attention to detail, and the ability to multitask in a high-energy environment.

Key Responsibilities

- Greet clients, patients warmly and professionally
- Answer multi-line phones and schedule appointments efficiently
- Provide accurate information about services, policies,



and procedures
- Process payments and maintain accurate medical records
- Coordinate with veterinarians and technicians to ensure smooth workflow
- Manage client concerns with empathy and professionalism
- Maintain a clean, organized front desk and reception area

What We Are Looking For

- Outstanding customer service and communication skills
- Ability to remain calm and positive in a fast-paced setting
- Strong organizational and multitasking abilities
- Genuine desire to collaborate with dogs and cats
- Flexibility to work varying shifts, including mornings, evenings, and weekends
- Previous customer service experience required (veterinary experience preferred but not required)

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📌 Client Services Representative (Winnipeg)
🏢 NVA Canada
📍 Winnipeg