Advance your career with Kohl & Frisch Limited as a Customer Care Coordinator. This full-time role in Concord, ON involves providing 2nd level support and enhancing team knowledge and skills.
As a Customer Care Coordinator, you will assist Customer Service Representatives by addressing escalated issues and providing guidance. Your responsibilities will include managing operational roadblocks, utilizing Service Desk for ticket flow, and identifying solutions for order issues. You’ll also recommend process improvements and participate in projects requiring product expertise.
Key Responsibilities:
• Provide 2nd level support for complex customer issues
• Manage Customer Service Representative call queues
• Ensure ticket resolution SLAs are met consistently




• Recommend process improvements for customer procedures
• Assist with administrative duties related to customer accounts
Requirements:
• Minimum one year of CSR experience required
• Post-secondary education completed
• Solid customer service orientation
• Excellent communication and coaching skills
• Proficient in Microsoft Word, Excel, and PowerPoint
Utilize your customer service skills and problem-solving abilities to excel in this role at Kohl & Frisch Limited.
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📌 Customer Care Coordinator at Kohl & Frisch (Toronto)
🏢 Kohl & Frisch
📍 Toronto