Elevate your career with Pillway as a Customer Service Specialist in a dynamic healthcare technology setting. Utilize your exceptional communication skills to provide outstanding support to a diverse client base.
In this role, you will be crucial in managing non-pharmacist inquiries and resolving technical issues. Strong CRM management skills are essential, ensuring you handle customer tickets effectively and meet service SLAs. Applicants should expect to engage with complex issues and gain experience in both English and French customer interactions.
Key Responsibilities:
• Manage customer tickets efficiently in our CRM system
• Identify and expedite complex customer issues promptly
• Support marketing campaigns with inbound call handling




• Troubleshoot technical and payment-related inquiries
• Collaborate with Pharmacy Experience Specialists for resolution assistance
Requirements:
• Proven customer service experience in tech or healthcare
• Excellent communication skills in English and French
• Familiarity with CRM systems and ticket management
• Strong problem-solving abilities for technical inquiries
• High empathy and commitment to customer satisfaction
Join Pillway to contribute to creative healthcare solutions and enhance the customer experience.
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📌 Customer Service Specialist at Pillway (Delta)
🏢 Pillway
📍 Delta