About UsReady to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.For the better. Together.This position has a base compensation range of CAD 65K to CAD 95K. In addition to this base compensation, you'll benefit from our competitive health and welfare programs, a retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions. Salary determination considers your skills, experience, job location, internal pay equity, and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness.The National Account Management Representative is focused on managing and developing strong relationships with existing key customers as well as acquiring recent key customers within a country. The success of the role is driven by the promotion of tailored solution-oriented services across all Hellmann products and by a complex external and internal stakeholder management. Can be Vertical Industry Responsible.Essential Duties And ResponsibilitiesPerforms in-depth business process and supply chain analysis to identify weak points and opportunities for improvements constantlyAssures that all reports are provided and that the correct information as required by the customer is capturedReviews / establishes operational SOP's for ProductsSets up Customer within the different Hellmann IT systems to ensure operational handling, visibility (track & trace) and reporting together with the Customer Implementation & Business Process team.Monitors Key Performance Indicators, SOP compliance and implements corrective actions where necessaryParticipates in quarterly review meetings with the customer,



creates minutes of the meetings and actions the items to be improved or changedAssists the District Manager with identifying additional business opportunitiesSupports customer through developing PowerPoint presentations for monthly, quarterly or annual customer meetingsEnsures all product operations for assigned account are compliant to internal HWL policies and external government regulationsPerforms timely and accurate costing, revenue estimates, rating, invoicing, and correction (where necessary) to invoices, process, or people to minimize WIP, DSO, and Bad DebtEnsures product operations within assigned territory meet internal HWL and external customer quality goals per Customer Standard Operating Procedure (CSOP)Ensures product operations meet minimum customer service levels at minimal cost to HWL through effective procurement and routingMeets volume and top line product revenue growth targets for assigned accountInitiates and leads yield improvement process for business below or above target levelsEnsures all financial and quality controls and audits are completed accurately and on-timeWorks with District personnel and Sales to effectively explain HWL product analytics including trend drivers and to develop business recommendations to customers to save money, reduce costs, or improve reliabilityTakes ownership of and professionally oversees customer escalations in conjunction with District or SalesPerforms role of product subject matter expert when communicating with customers in a variety of settingsLeads or participates in corrective actions as necessary to mitigate the likelihood of revenue or profit loss when business is at riskPerforms operational tasks when need arisesPerforms other duties as assignedSupervisory ResponsibilitiesThis position does not supervise any direct reports.Education And ExperienceBachelor's degree (B.A.)



in business or related field or equivalent combination of education and work experience will be considered in lieu of educational requirementMinimum 7 years of freight forwarding experience required, including hands-on experience in both Air and Ocean freight account management2 to 4 years customer facing or key account management experience preferredAptitude for sales and experience managing customer expectationsCompletion of any industry relatedKnowledge, Skills & AttributesFinancial acumen to drive account management strategyResults-oriented - drives strategy and executionLeadership - demonstrates professionalismCustomer-focusedOrganizational skillsTime management and prioritizationAdaptable / flexible to high-pressured environmentProficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and InternetStrong written and verbal communication skills in English in order to present information to internal customers and management in a professional settingAnalytical skills / problem-solving abilityPresentation skillsStrong negotiation skillsKnowledge of Hellmann products, and Partner network preferredPHYSICAL DEMANDSFrequently required to stand, and walkRegularly required to sit for extended periodsRegularly uses arms to reach, hands and fingers for computer and phone useSpeaking clearly and listening for heavy phone contactRequires close-up and computer screen distance vision abilityThe position may require occasional overnight travelReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENTThe work environment characteristics are similar of those of an office setting with various office equipment.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!#J-18808-Ljbffr

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