Elevate customer experiences as the Channels and AI Manager at Tangerine. Drive AI enablement initiatives that enhance client interaction and agent effectiveness in a dynamic banking environment.Tangerine is redefining banking and seeks a Manager with a focus on channels and AI enablement. In this pivotal role, you will lead AI-driven solutions, enhance chat and voice channels, and ensure compliance with regulations. By fostering a customer-centric culture,



you will deepen client relationships and leverage creative banking technology.Key Responsibilities:Drive AI-enabled assisted channel initiatives and improvementsMonitor performance of AI tools like chatbots and agent assistEstablish feedback loops with stakeholders for continuous enhancementEnable agents with tools and knowledge for better performanceOptimize client interactions through data-driven enhancementsRequirements:Minimum 7 years' experience in contact center operationsProven track record in delivering AI tools and channel enhancementsStrong analytical skills using KPIs for performance monitoringUniversity degree in business, technology, or related fieldExperience in banking preferredShape the future of customer interactions in banking while leading innovative AI solutions at Tangerine.#J-18808-Ljbffr

📌 Channels And Ai Manager At Tangerine (Toronto)
🏢 Tangerine Bank
📍 Toronto